BetriversReviews of betrivers.com

I asked a question to their award winning customer service group …..and two weeks later and at least 7 follow up emails (quoting the case number) I haven’t heard a peep from them I no longer even remember the issue……

Betrivers is the WORST customer experience I have ever had with a Casino or any online company of any kind. They insist on changing requirements over and over causing you to have to upload many and many sensitive personal documents, including pictures of your debit card(s) with the CVV along with bank statements. I was trying to withdraw $39 and was told I needed to upload a new picture of my driver's license (even though they already have one on file unchanged from 2 years ago) along with a current bank statement (which I provided) and then they still want front and back pics of my credit and debit cards complete with CVVs to store these images. My own bank told me do not do so, because those images can be stored anyplace and accessed by anyone. Bottom line, if you expect payment from these clowns, be willing to upload anything they request! The customer service MANAGER even told me "You do what you want, we will not close the account and send you the money left in your account ($39) until we receive everything we request, and the account will remain open indefinitely, but no wagers will be allowed." So effectively, they are just going to keep the money! They are the absolute worst people and WORST customer service you will ever deal with should a problem arise and I have been with them for over six years. Never had these problems before. Total crap!

I’ve been using BetRivers for months and feel like I’m constantly depositing without ever winning much back. Wins that happen are tiny and seem to disappear quickly once I continue playing. It’s frustrating when the advertised experience doesn’t match reality.

Don’t play here. I put a $100 in to bet on $1 slots. That’s 100 spins, and you know the most I got back was $1.25, and the money lasted maybe 15 minutes. The whole point of playing is to have fun, and why use an app that just steals your money. I understand that it’s gambling and it is what it is, but Jesus at least let your customers feel like they have a shot. I hope they go under.

The worst casino app ever!! Customer service you gotta wait 12 hrs the casino what a joke! Sportsbook better luck googling how to bet on betrivers sportsbook…. What a joke of a site

Your not going to improve so the question is pointless. I guess you'll just keep taking money till a class action law suit finally comes into play. Your service sucks. You don't win ever. It's almost like it's rigged without the proper algorithm

Been on this site for over three years. Gave benefit of the doubt for a while but have now have left and will not go back. First year Loyalty program and bonuses was good but last two years many changes to Loyalty Program and almost impossible to keep a good level of loyalty based on betting amounts. Also Many other changes to site all for the worst. Not to mention that waiting queues are over 50 per people when contacting support and when you connect with them they never believe you have an issue and give you those basic 101 troubleshooting guidelines. Now for the most important the slots. generally really bad and when one does get a bonus they are incredibly small like 9 times out of 10. Also noticed that somehow many times (especially after withdrawing) many periods of playing with straight downhill losses all the time. This beats the probability of at least winning once in while. I could add a lot more negative experience over those three years but would need to write a book.

This site has the absolute worst customer service and as someone who has experience in the online gaming software industry I can tell you without a doubt in my mind this company is manipulating gaming outcomes by forcing seed value changes in their random number generators. This allows them to stay in compliance by being random enough to pass regulations while limiting large or consistent payouts. You'll notice a pop up after a few big wins stating your time and won/loss amount - that is these scammers literally stealing your money. I've been closely monitoring this behaviour with auditors and will be soon moving forward with legal action as we now have enough evidence to back up these claims. Several others have had the same experience and please pay attention for future class action lawsuits of you've also been wronged. Regulators need to crack down on these scammers. If you've had similar experiences please submit complaints directly to OLG and AGCO if located in Ontario! Get them shut down!