BetaTesting helps innovative companies launch the best new products of tomorrow. We provide targeted beta tester recruitment through the largest high-quality panel of global beta testers, a platform for test management, and a flexible self service platform.
Betatesting (betatesting.com) has 101 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
betatesting.com
Website
betatesting.com
Category
Research & Development
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 5% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Pay used to be immediate, now it’s been two weeks since I submitted my final survey and nothing. I reached out to support to inquire about payment last week and was told that I should receive it “in the next few days.” I’ve done several tasks on this website before and was always paid same day but something has changed. I think this will be the last time I do anything on this website.
Response from BetatestingMay 28, 2025
Hi Nic - Thanks for sharing your feedback. Please reach out to us at [email protected] if you have not.
Incentives payments through BetaTesting have never been immediate, as we need to provide time for the client to review participation. Sometimes this may have happened same-day for you if a specific client took action immediately, but the standard has always been about a week on BetaTesting, and it can take longer sometimes (e.g. if a test is still ongoing and you may have finished it more quickly than other testers). We can look into your test in more detail if you reach out and ask that the client review your result for completion.
PT
Phil T.
Very poor at communications
Very poor at communications. Don't live up to their promise. Some money ($50 allegedly) was paid to some testers - but which ones? No communication regarding test ending. Pretty poor overall - would not recommend.
My reply to the Betatesting.com response:
The fact that it has taken you 9 months to respond, and the belligerence of your response indicates to me the calibre of your company.
I have just gone back into the testing webpage, and discovered that it had taken 2 months for someone to reply to my question regarding has the test completed or not? "yes everything is complete, thank you for your feedback". That was it.
Now here is why I found the whole experience regrettable - the testing was hardware, with the equipment in question being a TCL television. The reward was that the TV could be kept on completion, providing that sufficient testing had been completed, AND 25% of the testers would receive a additional $50 reward.
The test was never formally announced as complete; there was dead silence from the Betatesting team; there was no indication that the TV could be kept or not; and most importantly, there was NO indication of who had received the $50 reward. So in reality, it could have been nobody received it. Who knows?
I have no reference numbers for the test. It was clearly labeled as "Hardware Test - 55 Inch TV shipped to you for 5 week test" and as far as I know it was limited to 30 testers in Thailand.
So I stand by my original review title: Betatesting.com is *very poor at communications* and I would not recommend getting involved with them.
Reply to 2nd response:
I understand that I was probably not in the top 25% (although how you calculate 25% of 30 people is a bit of a mystery) but the fact remains that NO ONE communicated the results and as far as I or anyone else knew there could have been 7, 8 or even 0 people who received $50. Where is your transparency? And as far as the free TV goes and without wishing to sound ungrateful, it was such a poor example of modern technology, with promised software updates never materialising, that I gave it away.
Response from BetatestingJan 23, 2025
Hi Phil - Thanks for your feedback.
We looked into the test you have posted about. We see that the reward for testing was a free 55" TV! It's unfortunate that the confusion around if the test had closed or not lead to such a poor experience for you.
While we really appreciate your participation, we see that you did not receive the additional bonus simply because your participation was not in the top 25% of testers based on feedback and bug reporting. As you mentioned, the test noted that only the top 25% would receive the additional bonus.
Apologies also for our delayed response, but we only now see your review as we do not frequently use TrustPilot.
Best,
BetaTesting team