BetabrandReviews of betabrand.com

Ordered pants back in early June, by early August had not been delivered, was told they were having shipping delays, I cancelled order. I figured that the problems were surely sorted out by mid-August, so ordered another pair. Five weeks later, still not delivered, had to cancel the order. Too bad. Used to be a great company with a great product, now you can't trust them.

I should have read the reviews here regarding back orders. I have not received my order and it's been 3 weeks. The company does not update you about any status. They are also very slow in getting back and responses are canned. I am trying to cancel my order by email and they haven't gotten back to me. Wish me luck.

I have been waiting since May for my order to arrive. They keep saying the same thing over and over again that basically they’re going to be getting more help to ship our orders in August. They are offering a refund in place of getting the item but that’s not the point here. I ordered Capri pants in May and it is now mid August. Am I supposed to get them in December when it’s snowing out? This is absolutely ridiculous. I love this product and it is a real shame that they are doing business this way. If you do not have the product to sell, then don’t sell it. Close down your site until you can ship items out in a timely an acceptable matter.

I ordered and paid for some items on July 11th, and then, radio silence. I should have looked here first. The customer service associate I chatted with assured me (through canned responses) that they are "diligently" working to resolve their warehouse issues, but since this has been going on for months, they're obviously not doing a good job. The least they could do is inform customers upfront *before* an order is placed that they may not receive their items for weeks or months after paying for them. It seems like a common courtesy, but they'd rather take our money than be clear about their ongoing warehouse problem. I was fortunately able to cancel my order through the chat function. I used to sing Betabrand's praises, but I will only recommend buying secondhand at this point because the company itself is no longer reliable.

This company currently has an F rating from the Better Business Bureau. A check of other sites, such as their Facebook and Instagram, show tons of comments from people saying that they have not received the items they purchased months ago. I share the same experience. It has been 3 months of pushed-back shipping dates and after contacting the company I was sent the same template email they apparently send everyone. When I inquired further about my order, I received the exact same template email again. These emails seem to be automated responses. When I tried leaving a review on their main site, there was no open way to do so. I ordered from this brand for years, but it is clear that they are no longer trustworthy. Plenty of other companies are now selling these types of clothing, especially the pants, so please find one of those and save your time and money.

I am a first-time customer and after seeing so many great reviews I was excited to order. I ordered Black 7-pocket dress-yoga pants on 3-21-2023. My credit card was immediately charged. It is now July 12 and no sign of pants being shipped. I have had 4 email conversations with them and due to the fact that their customer service phone number listed on their website actually belongs to another business, I am unable to speak to someone in person. With each inquiry they tell me due to warehouse and shipping issues my order is delayed. On June 20th they stated, " If this timeline does not work for you, and you prefer to have your order canceled, please let me know". I immediately asked for the order to be canceled and requested a refund. On June 21 they replied, "The order is in the batching state so we are unable to cancel it because it is going to ship regardless". Needless to say, there is no tracking information as of July 12, 2023. Buyers, please beware!

I ABSOLUTELY love these pants but my most recent order is going on 5 Months, Fully paid for and supposedly in stock but I get a different answer each time I request an update. I wish their Customer Service was as good as their products.

For years, these were my go-to pants. When I saw that they were retiring my style, I quickly ordered more. This was almost 6 weeks ago with no news or updates regarding shipping. I will be fighting the charges through my CC company. I suspect that they will soon be out of business.