BetabrandReviews of betabrand.com

Service is terrible, they don’t ship their product and hold on to your money. No response to email only chat. I wouldn’t buy from them again.

Received order 8 months after purchase. No notifications. Cannot return. Never again.

I have purchased Betabrand pants with success in the past. However, this time they delivery was very slow. I was purchasing denim and the pants arrived distressed (holes, fraying) which is preferred by some. However, nowhere in the description, does it mention the style is distressed and is referred to as "Polished casual style" which it is not. Their website does not have captions for visual readers over the photographs of the clothing, so if you have visual problems and don't notice the tears and fraying (.1mm in size in the photograph) let the buyer beware. They won't exchange for the other color-same style that is not distressed. Trying to return, they say they deduct $7, but in the process it became $16.20. Repeated attempts to contact customer service are returned with their return policy copy and pasted into the email and no answer to why it is 9.20 more than $7. Then sent an email that the claim had been closed. Clearly AI/chat bots can't do the work of people and BetaBrand doesn't care about the customer experience.

Ordered pants in November, still not received in March. Every time I reached out they gave me excuses about manufacturing issues. I did get a refund, but it seems like a shady business model, particularly when so many other reviewers had the same experience. I will not purchase from this company again, which is a shame because I liked the pants.

Service has gone way downhill. I ordered several sale items only to have them not be shipped. Customer service then did not want to refund my money at first. It took several emails to get a refund. I thought it might just be a fluke and my other experiences had been okay so I placed another order recently. It's been a MONTH and it hasn't shipped. I don't know if they are selling stock they don't actually have on hand or what but taking a month and items still aren't shipped is poor business. I can't recommend them at all. Such a shame because their denim is great--if you can ever manage to get it delivered.

I ordered two pair of jeans. They dont fit and when I try to return FINAL SALE. I am out over $100. I always read reviews but unfortunately, I read the reviews on their website. Duh! All wonderful. Dont buy from them.

This company no longer fulfills orders.

I ordered 3 pants, totalling over $150, in June 2022. It's now December 2023 and nothing. I reached out and their answer....they couldn't guarantee an ETA when I would recieved my stuff. I've never been given updates on my order. They just took my money. I demanded a refund and it "must be approved" first. This is a disgusting way to run a business. Do not order from Betabrand!!