BestvibeReviews of bestvibe.com

Response from BestvibeJul 29, 2024

Dear Valued Customer, We are sorry that we were unable to provide you with a satisfactory shopping experience. Regarding the situation you have reported, there are two things we need to clarify: (1) There are two orders from you on our site, one placed on June 16th, and one placed on July 20th. (2) According to the information provided by the USPS, the package for the order placed on July 20th was successfully delivered to the destination address on July 25th. If you have not received this product, please contact your local post office (Phone | 540-399-1815) to verify the delivery details. You can also confirm if your family or neighbor picked up the package for you. (3) The product in the order which was placed on June 16th, because of the delay of the product, you applied to cancel the order, while we confirm with you if you are willing to pick another one product as a replacement, you did not give us any response until now, this is why the problem has not been solved. If you are willing to keep the order, the product that you ordered can be shipped within 24h. We hope that we have explained the condition clearly, any questions please feel free to contact us. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeJun 27, 2024

Dear Valued Customer, We are sorry that we were unable to provide you with a satisfactory shopping experience. However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? Could you please provide us with any of the following information: (1) The email address which you used to place the order; (2) The name of the recipient; (3) The order number; (4) The Transaction ID or the Invoice ID; Normally, after you send message to our official customer service support email box, we will give you a reply within 24h in business days. If you do not see our reply, you can also check the spam box for confirmation. Finally, we hope that the problem you encountered will be solved soon. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeJun 25, 2024

Dear Valued Customer, We are very sorry that we could not provide you with a satisfactory shopping experience. Normally, we will get back to you within 24 hours on business days after you send us a message. If you send the message on the weekend, we will respond on Monday. After you place the order, the package will be shipped within 48 hours, we have confirmed the condition of your order, it was processed in the promised time. If you have checked the emails that we have sent to you, you may have seen that the package has already been shipped a few hours later after you contacted us. We have confirmed the logistics information of your package, according to the feedback from UPS, the package will be delivered on June 26 between 10:45 AM - 1:45 PM, please keep an eye on it. If you have any further questions, please feel free to contact us. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeJun 11, 2024

Dear Valued Customer, We are very sorry to hear about what your are encountered and we are also sorry that we could not provide you with a satisfactory shopping experience. However, based on the information we have at this time, we have not found your order on our site. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? Such as the order number or the email account that you used to place the order. By the way, we found out that you are in the UK, but we are an American website, our website is "bestvibe.com". So, we are not sure if you have ordered from us or not. To avoid solving the problem for you delay, could you please confirm it again? Because there are so many similar things that have happened before. Of course, if you really ordered from our site, after you provide us with the effective information, we will check and give you a response as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry. Finally, we hope that the problem you encountered will be solved soon. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeMay 27, 2024

Dear Valued Customer, We are very sorry that we could not provide you with a satisfactory shopping experience. However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? By the way, we found out that you are in the UK, but we are an American site, our site is "bestvibe.com". So we are not sure if you have ordered from us or not, could you please confirm it again? Because there are so many similar things that have happened before. If you really ordered from our site, after you provide us with the effective information, we will check and contact you as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry. Finally, we hope that the problem you encountered will be solved soon. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeMar 23, 2024

Dear Valued Customer, We are very sorry that we have not been able to provide you with a satisfactory shopping experience. However, your name "Ricky Bobby" is the only information we have about you at this time. We are trying to check the information in the system with your name, but we have not found your order. We are very willing to help you solve the problem, but we need to find your order first. We know that you are hoping that this problem will be resolved soon, as this is your second negative feedback. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? You can send us the information by email or provide the information through trustpilot. After we confirm the information of your order, we will provide you with a satisfactory answer and solution, please don't worry. Finally, we hope that the problem you encountered will be solved soon. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeFeb 28, 2024

Dear Valued Customer, We are very sorry to hear about the problem with the product and we are also sorry that we could not provide you with a satisfactory shopping experience. But based on the information that we have at present, we did not find the order of you. In order to resolve the problem for you asap, could you please provide us with more information for checking? By the way, we found out that you are in the UK, but we are an American site, our site is "bestvibe.com". So we are not sure if you have ordered from us or not, could you please confirm it again? Because there are so many similar things that have happened before. If you really ordered from our site, after you provide the effective information to us, we will check and contact you asap. After we confirm the problem, we will give you a satisfactory solution, please don't worry. Finally, we hope the problem that you met will be solved soon. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeFeb 16, 2024

Hi there, Thank you for your patience. We are deeply sorry that we could not provide you with a satisfactory shopping experience at this time. 1. But from the first time that you feedback the problem, we have said that we are very willing to help you to solve this problem, but we also need your cooperation to confirm the problem. However, after we provided the solutions to you, we did not get any response from you, we are not sure about your decision. 2. The reason why we will not accept returns for the package that was opened is that we need to ensure every product brand new to keep the health of our customers, we appreciate your understanding. 3. We are not sure where you find an address to return the package, and we are not sure where the package was sent to. But we cannot agree to afford the shipping cost that you cost to return the package, because you returned it without our permission, the package was returned through an abnormal process. 4. In order to show our gratitude for your support, if you plan to make a new order, we can provide you with a 15% discount, and will send you a product randomly as a gift, would you mind thinking about this solution? 5. By the way, could you please provide the receipt of the shipping cost for returning the product? After receiving the information, if possible, we can try to apply for a partial refund of the shipping cost for you. If you have any further questions, please feel free to contact us. Best regards， Bestvibe