BestvibeReviews of bestvibe.com

Response from BestvibeAug 18, 2025

Dear Valued Customer, We are very sorry to hear about what your are encountered and we are also sorry that we could not provide you with a satisfactory shopping experience. However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? Such as the order number or the email account that you used to place the order. By the way, we found out that you are in the UK, but we are an American website, our website is "bestvibe.com". So, we are not sure if you have ordered from us or not. To avoid solving the problem for you delay, could you please confirm it again? Because there are so many similar things that have happened before. Of course, if you really ordered from our site, after you provide us with the effective information, we will check and give you a response as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry. Finally, we hope that the problem you encountered will be solved soon. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeJul 7, 2025

Hi there, Thank you for your feedback, and we’re very sorry for the confusion and inconvenience caused. We've looked into your order (ID: 2025062823360360944), and we’d like to clarify that both items were indeed processed. While one item shipped first, the second item was slightly delayed due to warehouse handling time, but it has already been dispatched and is currently in transit. The tracking information has been provided to you via email. Please rest assured that we are a legitimate company, and your order is being delivered as promised. We truly appreciate your patience and understanding. If you need any further assistance, feel free to reach out to our customer support team. Best regards, Bestvibe

Response from BestvibeMay 10, 2025

Hi there, We’re truly sorry to hear about your experience, and we completely understand your concerns. Please rest assured that providing order tracking and customer support is very important to us. Normally, the tracking information is provided within 24 hours after the order is shipped. If you haven’t received it, you can log into your account to check, or contact our support team — we’re more than willing to assist you. Our support team usually replies within 24 business hours (excluding holidays), and as we’re not online in real time, we kindly ask for your patience while waiting for a response. In the meantime, we’ve sent your order tracking information again — please kindly check your email inbox for confirmation. We genuinely hope to resolve this matter for you and restore your confidence in us. Please feel free to reach out with your order details so we can help you as quickly as possible. Best regards, Bestvibe

Response from BestvibeApr 29, 2025

Hi there, Thank you for sharing your experience with us. We’re truly sorry for any confusion or frustration caused. After carefully reviewing your order, we can confirm that both packages have already been successfully delivered. We also attempted to reach out to you via the email address provided, but unfortunately, our messages were returned due to an undeliverable address. We understand how concerning it can be when tracking information isn’t immediately available, and we apologize for any worry this may have caused. Please know that we are still willing and ready to assist you. If possible, Would you please provide an alternative email address so that we can support you further. Thank you again for your feedback — it helps us to improve. Warm regards, Bestvibe

Response from BestvibeJan 13, 2025

Hi there, Thanks for your patience in waiting. We are very sorry to hear about your experience and apologize for not being able to provide you with a satisfactory shopping experience. Normally, after the customer sends the message to us, we will get back to them within 24-48 hours in business days, there is no problem with it. If you do not receive our reply, please check your spam box as well. We have also checked the communication record in our email box, there is no message from you, would you please tell us you sent the message to which email address and which email address that you used to send the email to us? After confirming the problem, we will provide you with a satisfactory answer. We look forward to hearing from you and assisting further. Best regards, Bestvibe

Response from BestvibeJan 4, 2025

Hi there, Thanks for your patience in waiting. We are very sorry to hear about your experience and apologize for not being able to provide you with a satisfactory shopping experience. Normally, after the customer sends us the message, we will get back to them within 24-48 hours in business days. But now, because we have limited order information, we are not sure which message is from you and whether or not we have responded to your message. Could you please give us your order number and confirmation email address? Also, could you please tell us the email address you sent the message to? After confirming the problem, we will provide you with a satisfactory response (on Monday). We look forward to hearing from you and assisting further. Best regards, Bestvibe