BestvibeReviews of bestvibe.com

Response from BestvibeDec 3, 2025

Hi there, We’re very sorry for the experience you’ve had with us, especially after trying to order three times. After you receive an order confirmation, you should be able to rely on the item being available and dispatched within a reasonable time – and in your case we clearly did not meet that basic expectation. We also understand your frustration when you compare this with your smooth experience at Lovehoney. You had every right to expect the same level of clarity and reliability from us, and we are genuinely sorry that we fell short this time. Regarding your specific case: we have tried to locate your order(s) based on the information shown with this review, but have not been able to find a match. We also noticed that your review was submitted on our US website (bestvibe.com), while the address displayed appears to be in the UK. To protect your privacy and to make sure we handle the correct order, could you please contact us directly and provide: Your order number(s) The email address used when placing the order You can reach us at [email protected]. Once we can match your records, we will review what happened in detail and see if there is anything further we can do for you. Thank you again for taking the time to leave this feedback – it helps us see clearly where we must improve. Best regards, Bestvibe Customer Service Dept.

Response from BestvibeDec 1, 2025

Hi there, Sorry to bother you. We’d love to assist you as quickly as possible. However, we noticed that your review was submitted on our U.S. website (bestvibe.com), while the address shown in the review appears to be located in the UK. We absolutely respect your privacy — you are not required to share anything you are uncomfortable with. Similar situations have occurred before, so we want to ensure your case is handled correctly and without delay. To help you efficiently, could you please confirm whether your order was indeed placed on bestvibe.com? If so, providing any one of the following details will allow us to immediately locate your order: 1. Your order ID 2. The email used for your purchase Once we receive one of these, we’ll verify your order right away and provide a prompt resolution. Thank you for your understanding — we truly hope to sort this out for you as soon as possible. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeDec 1, 2025

Dear Valued Customer, We are sorry that we were unable to provide you with a satisfactory shopping experience. However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? Could you please provide us with any of the following information: (1) The email address which you used to place the order; (2) The name of the recipient; (3) The order number; (4) The Transaction ID or the Invoice ID; After we confirm the problem, we will give you a satisfactory solution, please don't worry. Finally, we hope that the problem you encountered will be solved soon. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeDec 1, 2025

Hi there, Thank you for getting back to us. We have checked our inbox and did not find any message from you. Could you please double-check whether the email was sent to the correct address? Our official email address is: [email protected] . Once we receive your message, normally we will get back to you within 24–48 business hours. By the way, we did notice an email from another address. We are not sure if it was from you, but we replied to that message today. You may check whether you received our response. To ensure you can get our reply without delay, it would be better to contact us through our official email address. If you have any further questions, please feel free to contact us. Best regards, Bestvibe

Response from BestvibeNov 19, 2025

Dear Valued Customer, We are truly sorry to hear about the issue you’ve experienced, and we sincerely apologize that your shopping experience with us was not as pleasant as it should have been. At the moment, we have not been able to locate any order under your information, so we are unable to proceed further right now. To help us resolve this for you as soon as possible, may we kindly ask you to provide a little more detail for verification? 1. Your order number. 2. The email address used when placing the order. If you feel uncomfortable sharing this information here, you're more than welcome to contact us by email instead. Here is our official email address: [email protected]. If you really ordered from our site, after we confirm the problem, we will give you a satisfactory solution, please don't worry. We truly hope this issue can be resolved for you soon. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeOct 27, 2025

Hi there, Sorry for the disturbance. We are eager to assist you promptly. While reviewing your message, we noticed that the feedback was left on our U.S. site (bestvibe.com), but the address displayed seems to be based in the UK. We want to assure you that your privacy is fully respected. This type of situation has happened before, so we simply want to make sure your request is directed correctly and without delay. To continue helping you, could you please confirm that your order was made on bestvibe.com? If that is the case, sharing any one of the following will be enough for us to check your order: 1. Your order ID 2. The email used for your purchase Once we have this, we'll verify your order immediately and provide the appropriate support. Thank you for your understanding — we truly hope to resolve this for you very soon. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeOct 22, 2025

Dear Valued Customer, We are very sorry to hear about your experience and apologize that we could not provide you with a fully satisfactory shopping experience. Normally, after a customer sends us a message, we respond within 24–48 hours. If you did not receive our emails, they may have been blocked by your email service provider due to the nature of the product. Additionally, once the package is shipped, we always send a notification email to the customer. After receiving your review, we also sent a message to explain the situation and provide the latest parcel information. However, it has now been five days, and we have not received a response from you. Could you please confirm if you have received the parcel? According to our records, the package was successfully delivered to the destination address and signed for by you. If you have any further questions, please feel free to contact us. Best regards， Bestvibe Customer Service Dept.

Response from BestvibeAug 22, 2025

Dear Valued Customer, We sincerely apologize for the delayed response. This was due to an issue with accessing our email account, which we were only able to resolve this week. As a result, we have been responding to customer emails in the order they were received. When we read your message and saw that you had already left us a positive review, we immediately processed the shipment, as we also updated you in our previous email. We are not sure why you still changed the review to a negative one and said we forced you to leave a positive review. Besides, you left a new negative review. We would like to clarify that we never forced you to leave a positive review. Our intention was only to help you save the extra step of paying the price difference. You were always free to either leave a positive review or pay the difference, and the choice was completely yours. Now that the parcel has already been shipped, we have also sent the tracking information to your email for your privacy. Please check your inbox for confirmation, and hopefully the parcel will reach you very soon! If you have any further questions, please feel free to contact us at any time. Best regards， Bestvibe Customer Service Dept.