Big J.
My address was input wrong but quickly…
My address was input wrong but quickly changed e by a service agent 👍🏾

About Bestvibe👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey.We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support.As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more.We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity.Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential.To make your experience smooth and worry-free, we offer:📦180-day hassle-free returns for all eligible ordersWe also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way.Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Bestvibe (bestvibe.com) has 857 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Big J.
My address was input wrong but quickly changed e by a service agent 👍🏾
Nunya
I had an totally unexpected issue with a valid coupon code that was invalidated because of the product being listed as a "SPECIAL PRODUCT", But after going through the process of explaining that this was never mentioned in the influencer video. The very patient and adroit customer service representatives. Although this kind of purchase was never supposed to be this much of a hassle. They were able to give me the discount, and I am looking forward to the purchase. Thanks again (thumbs up)
Pete H.
Agent Anna was matter of fact and answered pleasantly and relatively quickly, although I didn't get the feeling that Anna she had a great deal of knowledge about the product. I made a couple of suggestions that would have helped me and perhaps others in the ordering process. One was to include listing any additional product parts or accessories (sleeves, etc.) if available whether you have them in stock or not. The other suggestion is to show a preview of how the credit card sales invoice will appear. Overall, a good experience.
Andres R.
Very good and wide selection of products to choose and good customer support/service
Scott Zoads D.
Ordered a couple items on the 25th of May. On the 26th received email that order was split and they shipped half the order (lube) and yes received a couple days later. I inquired when second half of order (Hardy-Automatic 3) might arrive through there messenger and a couple days later they responded that it should be sent out this week. Well it's Friday and no indication of shipping has occurred. On the 27th placed a second order (Raccoon tail) it still says pending so I sent them a message yesterday inquiring about when it might be shipped and they replied that it should be shipped by the 12th of June. So fast shipping and communication are not there strong points that's for sure. Hopefully the items I ordered will be delivered some day soon 🤔 Received a reply from Bestvibe today with updated information. The second half of my first order was shipped from China standard shipping and the second order maybe shipped after the 21st of June. So I'll make an adjustment to this review when products arrive and have been checked out🤔
Response from BestvibeJun 3, 2023
Dear Mr. Downs, First of all, we are very sorry for your experience and sincerely apologize for the understandable disappointment this has caused. However, after reviewing your order information, we found that all of the products in your first order have already been shipped, so please don't worry. If you cannot track the information of the package, please feel free to contact us, we will reply to your message asap in weekdays. The product in your second order will be shipped later, sorry for the inconvenience. In order to deal with the problem, we have provided you solutions via email, could you please confirm it? If you cannot accept our solutions, we can talk about it to find a reasonable middle ground solution. If you have any other questions, please feel free to contact us. Best regards, BestVibe
A J M.
I have just bought a Bestvibe thrusting prostate vibrator. The product is good value. It proves that you don't have to be gay to enjoy anal toys. My only observation is that the neck could have been made smaller to ensure that the item can't slip out while in use.
Sreeraja M.
Edited Ordered product on Sep 22 and still waiting for it.. Please share the waybill number so i can check with postal office. Update : CustomerCare was super supportive and sent me product as promised. Thank u. Giving 4 stars for service.
Response from BestvibeOct 26, 2022
Dear Mr. Manohar, Firstly, we are deeply sorry to read of your experience and do sincerely apologise for the understandable disappointment this has caused. We have confirmed the information of your order with the logistics company and learned that the parcel was returned to us by the local post office because they cannot get in touch with you. We are willing to resend the products to you and we have sent a confirmation message to you by email, please check. We are waiting for your reply. If you have any other questions, please feel free to contact us. Best regards, Bestvibe Customer Service Dept.
Amber
I was surprised on how fast my products were delivered and it was nice that they were in discreet packages. I'm new to all the toys in the bedroom, but I'll have to say that the products that I have received have intensified the pleasure in the bedroom for sure. I am quite satisfied with the products that I received and highly recommend this website to anyone who is looking too spice up their experience in the bedroom