Jordan
Appalling Customer Service & Shipping issues.
I placed an order on 3/16, 105 days ago, and promptly noticed that I entered my zip code incorrectly. Within an hour I emailed the support email to remedy the issue. They sent it without the correction and they did not respond to that email. On 3/30 I reached out again to inquire on the status of my order to receive responses with poor grammar and little help. it took until 4/28 for an actionable response and they never let me known that the product was sent. I reached out once again on 5/18, now starting to lose hope of ever receiving my order. I was informed that My order was reshipped on 5/5 and they just never told me. It is now 6/16 and I still have not received anything.
Response from BestvibeJun 30, 2020
Dear Jordan, Thank you for taking the time to write a review. We are sorry to learn that you are worried about your order's whereabouts. If you have any further questions, please contact us via email [email protected] or live chat and we are more than happy to help, Thanks for your support and understanding. Best regards， Bestvibe Customer Service Team