BestvibeReviews of bestvibe.com

I had some quality issues with this company that took too long to rectify. Hence a 4 star rating. However eventually through constant negotiation we reached an amicable conclusion and refund . A very polite apology and acknowledgement of Customer Service errors made on this occasion which I feel will be corrected and rectified in the future . Many Thanks

I recently ordered from Best Vibe and was pretty impressed with their product selection. My items arrived on time and were well-packaged. I did have a small issue, but their customer service handled it quickly. Overall, it was a great experience—I'll be back for more!

This toy definitely checks off some boxes. It's automated up and down motion removes the necessity to manually stroke which is awesome. It has three different speed settings, so there's a varied speed for whatever you're in the mood for. I will say it is a larger toy, so it carries a bit of weight. I would like to see it have a vibration setting to add to the pleasure.

I ordered a product that had to be backordered! The person helping me in the chat was very helpful and courteous! A+ for the way that this was handled! Will be happy to do business again in the future!

I recently received an item from Best Vibe that was defective. This was the third item that I had purchased from Best Vibe and I had not experienced any problems whatsoever in the past. I contacted Best Vibe and they quickly responded and sent me a replacement item which works great. I won’t hesitate to continue to purchase from them.

UPDATE: The item has shipped and customer service has been quite responsive. The original delay appears to be due to a major time zone difference. ORIGINAL POST: Order is not showing in my account and customer service is not responding. Did I get ripped off? I was in touch with the company and they said the item was shipped; however, as of now only a label has been created and the shipping company is still awaiting the item for actual shipping so as of now I am not confident that it has actually been shipped I agreed to update this review when/if shipping is confirmed.

Prompt response time and expanded detailing. I was told the necessary steps for returning a product I was unsure of keeping. Knocking off one star because I could not find the reference number for this request.

Responsive Customer Service. Problem with order but was promptly fixed.