Best US MovingReviews of bestusmoving.com

The WORST company to move with, watch out and please do not give them your money, your business, or your time. I spoke to this idiot on call called Christian. If you speak to him, DO NOT trust him. Like many other reviewers above, and now I wish I had read these reviews, he promised that if the cubic feet was lesser than estimated, they would return the money. None of that happened. The truck was not even 1/4 full. We did not send a big sectional sofa and they still didn’t refund a $ upfront. But that is not the worst part. Our stuff left us on the 30th of June, we paid $1500 extra to get it in time. It’s been 21 days, and the stuff is still not here. Needless to say, I’ve been trying to contact them, ask to speak to a manager. There’s this extremely rude and incompetent lady called Tracey who thinks she can speak to someone however she likes. She firstly didn’t even call me the first week it was delayed. This is the second week my stuff isn’t here, and I was told on Monday that they’re loading it on another truck in Richmond and it should be delivered sometime between Thursday and Saturday this week. I was also told someone will call with a clearer timeline on Wednesday. Today I called them twice, no call from them. Only to learn it didn’t make it to the reloading truck this week and it was come in next week sometime Tuesday to Thursday. DO NOT PAY THIS COMPANY YOUR MONEY, DO NOT TRUST THEM, DO NOT ALLOW THEM TO CONTINUE THEIR SHADY BUSINESS OF LOOTING CUSTOMERS.

1. I was told one thing on the phone, however when movers came, they said the opposite, for example the movers wanted to charge additional for stairs inside the property, wanted to charge to wrap items or use their packing materials and payment if credit card was given would be an additional fee---this is not what was told when booking move; also reached out to customer service, who said they would handle it on their end, however when mentioned credit card payment, she stated that she doesn't understand why schedulers tell customers the wrong thing, knowing there is a fee. 2. Was told they would show me where my furniture ended on the truck and if it was less space required, money would be returned---this did not happen. 3. Multiple items were damaged, including the paint on door. 4. They left trash, advised that it was our trash now and they couldn't take it with them. 5. One of the movers (Antonio) used the bathroom without asking in an upstairs area that he was not authorized to be in and then when it was brought to his attention, the other mover (Adrian) told him not to worry about it because he had let Adrian know that he needed to go---I again reiterated to Antonio to always ask before going into any customers bathroom--(of course I would have let him use a different bathroom if he would have only asked). 6. WOULD NOT reccommend this company (BEST US MOVING) for moving services, not reliable, nor professional and DO NOT stick by what is stated on the phone.

This company should be called WORST US MOVING. We had the worst experience with these people for our out of state move from MD to SC. The sales person, Christian, is your typical snake oil salesman; made promises he couldn't keep. The movers were scheduled for pick up from 2-5 pm on July 6th with a GUARANTEED delivery on July 8th. I got a call @ 3 PM on the 6th from the driver saying they were 3 hours out. 6 PM came and went so I called them for an update. They then said they were going to be at my house @ 7:30. I asked them how long they would be at our house and they said 3-4 hours. Keep in mind we were leaving early the next morning for a 10 hour drive to SC. When they arrived they told us that one of the movers called out so it was only two of them; again zero communication from anyone. The young mover was so careless with the boxes that we so thoughtfully packed. He paid zero attention to the notes we made on the boxes, put some on the dolly upside down and took zero care in the speed with which he went up and down the ramp with them. The left our house that night @ 10:30 PM. They said they could be there the next day, which is not what was on our contract. We reminded them that we would not be there in time to receive delivery until the 8th. They told us to contact the company. I reached out to make sure they were coming on the 8th and they said yes. On Wednesday, our delivery day, we called multiple times and texted asking what time the movers were coming because we had not received an update. No one was able to give us any information. My husband threatened to call the police if no one called us back. Finally dispatch called us saying that they had truck maintenance and that our delivery was being postponed until Thursday but that it was guaranteed by 12 PM. Thursday came around and there was no update from anyone. Once again we had to call and they told us that they had to contact the driver. The driver called us @ 11:58 and said they were 3 hrs and 30 min away. They of course didn't show up to our house until 4:30 PM. Before they unloaded the truck they made us pay! How shady is that? When they unpacked, many of the boxes were caved in at the top because they had let them sit for too long. In addition, they damaged a brand new hutch and a bike, and our sleep number mattress was not properly stored which caused us to have to disassemble the entire mattress. Bottom line: NEVER use these people for your move. Christian blamed dispatch for the sloppy service and told me it was 'in the contract' and dispatch blamed the drivers for not showing up on time.

Time of delivery is very long, price high, communication is very poor.

IMO What an absolutely Vile company I had the displeasure of working with. From tons of empty promises, to ignoring calls, to outright lies, to changing promises, to adding thousands of dollars to the estimates after we did all the work, to leaving us stranded and absolutely no updates along the way, this company is absolutely disgusting and borderline scammey!!!! Absolutely would NEVER do business with them again. Now, I know they use the birdseye system to boost their reviews, but trust when I say that the majority of their higher reviews are false. Now its time to turn to the BBB, FTC and Every neighboring Attorney Generals office. Absolutely Vile. Do not get tricked and DO YOUR FULL HOMEWORK AND "Due diligence"! IMO

The only decent part about this experience was Christian, who was obviously a salesperson, who told me that he was The moving company, and not a broker when I asked him directly, because I've seen this play out before. We spent over an hour on FaceTime, on the phone to get an exact quote, walking room to room, which came out to $12,900. We did a second call with my wife to go through things again and make sure that that would be pretty accurate. The day of the move, a random third party called South West Van Lines (see their reviews) showed up and immediately started saying how the quote was way too low and saying how heavy things were, and some things were going to cost a lot more and take way more space and we were and possibly looking at $24,000 :0 I've got stories for days about Southwest Van Lines, but this is a review about Best US moving. There's definitely a lot of miscommunication, and best U.S is not working directly with the actual moving companies because one company picked us up and then they took all of our boxes and couches and our entire house, and they unloaded it into a gigantic pod in the middle of a field in Frisco, Texas, and it sat there for 10 days as we tracked it with AirTags probably as they looked for a driver. So, Best US is not the moving company, and the company they hired to come pick up all our stuff in enterprise moving trucks was not the actual moving company. They were doing this piece by piece as they flew by the seat of their parents, obviously. We hounded them and everybody else about when our stuff was going to be picked up because we were under the impression that it was going to be picked up into a giant truck and moved to our new location WITH us. A separate company South West Van Lines came and packed up the truck and must have unloaded the pod into a semi-truck, which is what showed up at our destination. Overall, Christian was a nice guy, but had absolutely zero control over what was going on with anything related to our move, or who was showing up, and obviously his price was off by about DOUBLE and we were basically held hostage for almost two weeks sleeping on the floor at our new destination. And they told us the quote from best US that was $12,900 would be closer to $24,000. This might be how the industry works through brokers and multiple different carriers showing up, picking up, dropping off, storing in random pods and fields until somebody else decides to come pick it up, but that was never communicated to us at all. And the price on the quote and contract must have changed at least six or seven times as they added things and subtracted things. and tried to get us to sign it. Obviously, they want you to pay cash or cashier's check because they know you're going to try to charge it back because they're scamming you so hard. So, they won't let you pay with a credit card. They must have come up with three or four different excuses why we couldn't pay with a card. Tried to charge us a five percent fee to pay with it, and then said their machine was down and a million other things. Overall, Christian seems like a decent guy, but the people that are coming to your house aren't Christian. They're Russian people that are speaking Russian and trying to get as much money out of you as possible before they leave.

If I could give zero stars I would. This company absolutely screwed us. They not only failed to deliver on the guaranteed delivery date which we paid more for, theu never returned our things. We have been fighting for a month to receive our stuff and they are uncooperative and uncommunicative. The employees are ignorant and incapable and every step along the way has been awful. I've made around a hundred calls and still no result. Run the other way, this company is the worst company I have ever dealt with, bar none.

⭐☆☆☆☆ Avoid this company at all costs. Our move from Pennsylvania to South Carolina has been one of the worst customer service experiences I’ve ever had. We entrusted Best US Moving with our household belongings, only to be told that they could not even tell us where our shipment was. Imagine paying a moving company thousands of dollars and being told they don’t know the location of everything you own. Communication has been virtually nonexistent. Calls and emails have gone unanswered, and no one has taken responsibility for resolving the situation. We have repeatedly asked for the location of our belongings, a delivery timeline, and an explanation of what happened, but have received no meaningful answers. Because of their complete lack of accountability, we have been forced to dispute the charges with our financial institution, file a police report regarding our missing belongings, pursue legal action, and file complaints with the appropriate regulatory agencies. As a military family relocating across state lines, we expected professionalism, honesty, and reliability. Instead, we experienced uncertainty, stress, and complete disregard for our property and our family. If you are considering hiring Best US Moving, I strongly encourage you to look elsewhere. No one should have to wonder where all of their possessions are or fight this hard just to get basic information from a company they paid to do a job.