Best Servicers of America Inc.Reviews of bestservicers.com

After approx 2 week and several calls to best services the tech showed up late. The service person was extremely rude. After about 1 1/2 hours her did nothing but research on google how to repair our dishwasher. Finally after he was completed doing nothing the dish washer was the same as when he arrived. We called their office and was told they could not fix this unit. How would they know if the service person did nothing to diagnose the problem. We have photos of this service person kneeling on the floor in front on the dish washer and laying on the floor in front of it with nothing open or apart. Sadly we will need to take this problem to Home Depot to resolve.

Worked for This Company for about a Month as a subcontractor, all was well the first month until my business started getting busy and I had less time to take work for BSA. Multiple times trying to reach a solution was met with resistance. They were un willing to work with my busy business and only cared about throwing calls on my schedule. Communication about calls is horrible. they only have time to call you 5000 times a day to talk about how you are filling out tickets. Multiple times they put calls on my schedule when they were informed of my unavailability, which just made me look bad in the eyes of the community I was working in. Charged me for parts at a price that was way above market value when i left them so they wouldn't have to pay me out for the calls I had done for them charged me $387 for parts and took it out of the $400 of calls i had worked for them. parts cost nowhere near this amount retail price. May be a good company if you only worked for them full time and lived in an area with a much bigger population. being in Rural Virginia with the drive time between calls the amount of money was not really worth most of the time I spend going to the calls.

I would give 0 stars if possible. They were to fix our washer on warranty. First they called to reschedule for a week later, then refused to service the machine because it was a stacked system and required 2 people. We would have gladly turned the machine but they still refused.

This is without a doubt the worst service company I’ve ever dealt with. First, the representatives that call to confirm your appointment play this automated recording confirming your appointment, except with the wrong details regarding the appliance/item they’re coming out to service. Either that or the Tech was just reading off of a script, not letting the customer speak. When I finally said hello for the 4th time, he stopped speaking. Then he greeted me and quickly began reading the same script!..I interrupted him to see if he could confirm the unit/appliance they were coming out to service. He did not have the right customer name or phone number. After I provided him with the correct information, he then stated that the Technician scheduled to come out needed an assistant and there were none available. He then cancelled my appointment. After calling Home Depot directly to address this, they put me on hold and called “Best Servicers”(wwwbestservicerscom) directly. Come to find out, because they didn’t bother having the correct customer information in front of them before calling, the tech assumed it was 2 units. A washer and dryer stacked unit. It is not. It is 1 single, combo unit. Now, instead of getting my unit serviced on October 23, 2024, I have to wait to receive an email or phone call regarding a new appointment date, whenever that will be. I absolutely DO NOT recommend this warranty service, nor do I recommend “Best Servicers of America” to service any unit in a customer’s home.

Best Servicers came out to attempt to repair our dryer. First time came out without parts and just reaffirmed what I’d diagnosed with the app. Second time came out and installed a new sensor but burned out an additional one. Third time came out to replace both work wrong parts. Fourth time came out and replaced original sensors. Dryer didn’t work still, called customer service and was told he needed to use the app. He couldn’t get his phone to work. So he said the dryer wasn’t repairable and put in the report that so we were told we couldn’t get another servicer out. Machine is 3 years old. Repair guy was very unprofessional the whole time and made us uncomfortable. We asked for another repair person and company twice but he kept getting sent. Incompetent workers = us having to wait 6 weeks for a refund from the company and buying a new dryer.

No respect for my time. Said they'd be here between 9:00 and 11:30. Showed up at 1:48. No apology. Just "well, I texted and said I'd be late". (which he did, but he was even late from the text he sent). Then just shrugged, said he had to order a part and poof, he was gone. NO word when the part is coming, when they'll be back....nothing.

Provides growth of technicians on their businesses and also employees.

Door handle of brand new Frigidaire fell off and fridge door does not close properly. Michael Giboyeaux came out said it was a common problem and people had injured themselves, and it was a design flaw, and couldn’t be fixed. He sent us a report saying problem Solved - Completed. Totally incompetent and because of delay waiting for this turkey, Lowe’s refusing to refund our money, so awaiting visit by Frigidaire technician. I wanted to buy a GE product but Lowe’s said this was a better fridge, so suggest you use a reliable retailer other than Lowe’s and certainly avoid the Wild West service of BSA Hi