bestpoolshop.comReviews of bestpoolshop.com

Tried to place an order for 26 pool lights worth more than 15k. The most unpleasant person was assisting me when I called the store location in Pasadena CA. Horrible experience. Buyer’s be aware. I guess they deal with homeowners looking to buy few units and not contractors. Definitely not recommended!

Scam. Run away from this company. I ordered a part and I return it and I wrote the address on the box and they only gave me was half of my money back stating that I damage the product by writing on the box 📦 . They are scamming customers out of their money. I guess if your broke you don't care who you mess over

Total scam. I put an item in shopping cart and selected "amazon pay" as payment method, but very intentionally di NOT complete the order and left it sitting on the computer screen as I went to give one more try to get my existing pool vac working before ordering new one. Came back 5 min later to have an email form them "confirming" an order that wasn't done. They don' answer the phone, just tell you to email and text them. I did. Got an overtly offensive response basically calling me liar. I'll pay more to buy elsewhere now. Yet to see refund.

Deeply dishonest business. DO NOT BUY FROM THEM. They sell "replacement" pumps that are extremely poor quality and then keep a 30% restocking fee plus shipping. When one phones to discuss this, the salesman becomes enraged and rude. STAY AWAY

Place a $650 order for pool parts. Said 2 to 4 days delivery. Emailed them on days 5,6, and 9. No response from their ONLINE team. Called the ONLINE team, and there is no way to get a human to talk to you. I then reached out to the brick-and-mortar store as I waited on hold for 30 minutes, and talked to a rude guy (can't say gentleman) who said he can't help with online orders. As I said to him, I am looking for someone who can help with online orders. Rudely, he said, email them. I said I have tried 4 times. I guess I will have to cancel my order that has been on hold since the day I ordered it. He said that would be fine and laughed and hung up on me. Then, as I'm trying to cancel my order, they charge a 6% restocking fee for something that they never attempted to ship. I would suggest that anyone with this problem, it would be best to contact the credit card bank that you used to get it cancelled, so way to save your money on restocking fees.

Here's their email after my husband reached out. This communication exchange lasted a few hours before they issued their-FINAL WRITTEN RESPONSE: Dear customer, This will serve as our final written response regarding your return request for the Pentair 350305S motor. You originally claimed that the motor was installed but did not run. Later, you acknowledged that you may have simply ordered the wrong item. Despite our repeated and courteous emails advising you to contact Pentair Technical Support for a proper warranty evaluation, you have refused to do so—suggesting you are aware that the motor is not defective, but rather incompatible with your system. Let us be absolutely clear: Electrical items are strictly non-returnable, especially once installed or used. This policy exists to prevent safety hazards and liability concerns, and is a standard across the industry—not just our own. It is clearly stated on our website and was agreed to by you at checkout prior to completing your order. By submitting your order, you entered into a legally binding contract governed by contract law, including UCC § 2-204, which upholds the enforceability of terms incorporated during checkout. That includes our published return and warranty policies. Furthermore, your order was placed from Texas, and under Texas state law, as well as federal law including 15 U.S. Code § 45 (FTC Act), merchants are not required to accept returns on used, installed, or misrepresented products where the buyer accepted the terms of sale in advance. Best Pool Shop does not process warranty replacements. If there is any possibility of a manufacturer defect, you must contact Pentair Technical Support at 800-831-7133. If they determine the motor is defective, they—not us—will handle the replacement under their warranty program. If they determine the product is not defective, the matter is closed. Your narrative has shifted multiple times—from claiming the product was defective, to claiming you didn’t know the policy, to finally admitting it may be the wrong part. Providing false or conflicting information in an attempt to secure a refund for a non-returnable product can constitute fraudulent misrepresentation, which is actionable under Texas Business and Commerce Code § 17.46 (Deceptive Trade Practices Act) and California Civil Code §§ 1572 and 1710, where our business is located. We have attempted in good faith to assist you, but it now appears you are trying to take advantage of our policies. Any further efforts to circumvent our terms will be documented and, if necessary, reported to payment processors, Pentair, and relevant legal authorities. We will not respond to any additional messages on this matter unless you provide a valid Pentair TS (technical support) case number confirming the product was deemed defective by their team. Sincerely, Best Pool Shop Team Enforcing Policy • Protecting Integrity

Found a good price for a Polaris K13 leaf bag with FREE STANDARD SHIPPING plainly shown on the product page. Went to check out and they had given it the $9.99 3-day shipping option without any sign of switching to the free standard shipping. The $9.99 option looked like it had a click on/ click off button but it was not changeable. I had bought 2 of them and they charged the $9.99 for EACH of the 2 I had in my cart. These things come packaged in something the size of a soda can. Blatant bait and switch likely hoping nobody noticed. Forever on my avoid list.

Place and order and tried to stop it before it went out. Their online phone options for online sales does not give you options to speak with a human being. I called the bricks and mortar store and they were just plain rude saying they were separate and had no contact information for the online group. Worst customer service ever.