bestpoolshop.comReviews of bestpoolshop.com

Ordered a small seal for $10 for my swimming pool receive. No tracking information requested information. They would not give me any tracking. Just kept saying post office has it. It's been 10 days for 2 to 5-day delivery still not received package called the store. The owner kept repeating that's impossible and would not help me avoid at all cost. Got my refund through PayPal. It's in dispute now

Avoid this place - used car lot sales tactics and rude. Check what is inside the box before you leave the store. I was trying tu support local businesses but WILL NEVER return to this seedy place. They are also rude - I would give it zero stars if I could. They sold defective equipment as brand name when it was a cheap knock off and refused to take it back and were obnoxious rude in the process.

They sent me a part that doesn't work and refuse to take it back. They referred me to the manufacturer. I didn't buy it from the manufacturer, I bought it from the. I don't have time to jump through hoops. This is the last time I buy from these people. Unbelievable

⭐ EXTREMELY SHADY BUSINESS – Retaliates and Harasses Customers! Do not buy from Best Pool Shop. They failed to deliver my order, and the official public tracking number explicitly proves the package never arrived. Instead of issuing a normal refund like a legitimate merchant, they chose to act incredibly unprofessionally.They ran an unauthorized background search on my private email address to dig up my workplace and construction business in an attempt to intimidate me. When I left an honest review about my missing package, they immediately retaliated by "review bombing" my company’s business pages on Google and Yelp. Within minutes, they posted multiple fake 1-star reviews under fake names pretending to be disgruntled clients.This company does not just have terrible service; they are vindictive, violate consumer privacy, and use malicious spamming tactics to destroy the livelihoods of customers who call them out. They are currently being investigated by bank fraud departments and platform trust teams. Buy from literally anywhere else!

Have to concur with the majority of reviews here. If I could give less than 1 star, I would. My story comes out "o.k." compared to some, in that they did credit my charge. But not before I went substantially out of pocket. I paid $45 - ish dollars for a part I wasn't sure would fit an obsolete pool valve. When it indeed didn't fit, I followed their process for a RMA, noting that it didn't fit. Their response was "it was what was advertised so don't blame us" (I wasn't - just giving them a reason for the return). I though that was an rather unnecessarily "sharp" response, so I looked up their reviews. My bad for not doing so before my order. In their literature, they state that the item must be returned in the exact, brand new, condition they shipped it in and in the original packaging, complete with all paperwork. When I got the RMA, I informed them that I receive the part unmark, unwrapped and unboxed, just dropped into a flat fee U.P. Postal Envelope. I wanted to be sure there would be no dispute about the condition it was recieved in. Their response was - once again - RUDE. They said "you recieved it in perfect condition so make sure it is returned in perfect condition." How do they know the condition it was in when I recieved it? And since it was not really packaged in any commercially typical manner, it could easily be damaged during shipping. I did send it back nearly the same way they sent it to me (put their postal envelope with the part inside it into a new postal envelope and sent U.S.P.S. flat rate - just like they did. That cost me $16 (I get that I bought the item knowing this was a possibility). They then charged me a 20% re-stocking fee which seems ridiculous (they expended more time and energy sending nasty messages than they probably did "re-stocking" the item. Ultimately the did credit me around $31. So - cost me $15 for nothing - exept the joy of being treated rudely :-) I understand it is a small business and costs are high. If they had been courteous from the "get" this review might have been very different. As things ended, I wouldn't recommend them.

Beware ⛔️ !!! This store has ridiculous return policy. And the owner is a bully. Read Google reviews and Yelp reviews . You will see that everyone that left a negative review he threatened with litigation from Best Pool shop Legal department.Including me. Funny 😆 thing is they don’t have a legal team. My attorney checked. So I asked the owner for the name of his attorney and the name of Firm? All I got was crickets 🦗!!! IMO he failed out of law school and tries to scare people with litigation to make this bully forget what an unhappy 😞 person he really is. He’s all bark no bite. Read the reviews and stay clear of this nightmare of a business.

Needed a new spark ignitor for my Avia 404A. They had the right part and shipped it from California to Ohio for $9.99 in 3 days. Part worked great. On Amazon fast shipping would be $70.00. 5 stars to bestpoolshop.com

Incredibly rude customer service. Wouldn’t accept a return that had never been used. And I would have been ok because it was only $33 but then they were incredibly rude. Told me they didn’t “rent” items! I had opened the package but still had it. Again, just rude.