bestoutdor.comReviews of bestoutdor.com

It came broken, it feels flimsy and it doesn’t sit up high enough.

I ordered a Christmas tree last week from this company because they advertised 3-5 day shipping. My order has been sitting as ‘Label Created’ for the past 3 days. No movement or update. I have reached out twice to enquire but have not received a reply from customer service. Update: I continue to reach out to this company for updates and I have received one reply. My Christmas Tree is nowhere to be found. They claim to have shipped it, however UPS claims to not have it. A label was created but it was never picked up by UPS. We are one week away from Christmas and no one seems to know where this Christmas tree is. I am getting no help from this company.

A slight overnight wind twisted this item to an unusable mess. I had to tear it down and junk it before I could use it.

I did not get what I ordered

No stars if it was an option. Return policy is TERRIBLE! Took 6 days, several emails and phone calls to get a return label. Charging $27 to return an $80 item??? Same exact item from Wayfair returned easily, return label upon first request and only charged $8! NEVER AGAIN with this company.

I was offered a $20.00 welcome coupon that I forgot to use. I sent an email requesting that the $20.00 be applied to my account and was told that upon receiving the items the $20.00 would be applied. I have NOT received that credit to date! Items came damaged on various pieces. I sent pictures via email showing damages and after going back and forth with the representative I was offered $20.00 discount. I replied that I would ONLY accept the $20.00 discount if and when the additional welcome coupon of $20.00 is applied. Totaling $40.00 I have received nothing!!! I am in the process of advising and sending pictures to my credit card company to seek damaged items denial of total cost of goods. Horrible company!!!!

First of all I could write a book, but I’ll just say this customers beware. You get what you pay for including the customer service. Customer service is no longer top priority in most of these companies.

Terrible service customer service sucks Amanda is a bully and I spoke to a manager named cherry who guaranteed me a full refund which never happened!! I have a broken jeep they keep sending wrong parts … even after I sent a video !! They want me to send jeep back with no box then I get a refund!! All they do is lie .. I would research before u ever buy from them !! Terrible service !!! My experience has sucked and my kid can’t enjoy something I spent a lot of money on !!! And they don’t care !!! You can’t understand anything they say !!’ Don’t waste your money!!! Yes u finally told me I didn’t need a box but seriously after all the lies and bs I have had to put up with from Amanda and the bullying.. do u really think I’m going to trust you … and sending something back and be stiffed again … nope all ur company does is take and lie !!