bestoutdor.comReviews of bestoutdor.com

Did not arrive as said! And didn’t even bother to send an email say it will be late!!! My 3 years old was disappointed

The warranty and the return process I feel did not meet my expectations. The canopy tent is still in the original box, I realized that it did not fit our area it was too large. I contacted customer service got my invoice which took some time and then a representative said I had two choices whether just to keep it and get an eight dollar refund, or request a shipping label and have $20 deducted from my refund which I chose, only to be told I can’t do that? So I’m not sure which of the customer service reps is correct. My name is Gary Weisbrich, and I would still like to be able to return it for a refund -$20 for shipping. Thank you

Canopy was shipped quickly, and looked fantastic. I pulled the canopy snug over the inner support, tightened all the velcro straps and locked bars out. However when the first rain came it collapsed.