Cindy O.
Customer Service takes days to respond
I ordered my canvas with a frame. It arrived with no feame. Customer service takes days to respond. Sent photos as requested. Now what? Still waiting . . .

Best Canvas Wall ArtHi, we’re Best Canvas Wall Art. Your #1 rated online art gallery. Where your passion for art comes to life. With a wide selection of stunning wall art in a variety of styles, colours, and layouts, you are sure to find your own special piece of art. We appeal to our customers through high-quality products, excellent service, and affordable prices. By teaming up with talented designers, we support their art and help bring unique artworks into our customers’ homes. Handcrafted in the USA Quality comes first! For this reason, our experts carefully make each artwork to order in our US factory. We use only premium materials, industry-leading printing technology, and 100% canvas. Happy Customers Make Us Happy! Customers satisfaction is our success! We take pride in making our customers happy, not only with high-quality products but also with our prompt and thoughtful customer service. We are honoured to be rated as the #1 online art gallery by our loyal customers. Read what our customers say We’re Here for You! We do our best to provide amazing products while listening to our customers’ dreams and desires. If you have any suggestions or special requests, please contact us and we’d be happy to help! Contact us Safe & secure checkout 100% Secure Payment, pay with the world’s most popular and secure payment methods including Paypal and Visa/Master Card/American Express/Discover. We also accept debit cards featuring the Mastercard or Visa logo. VISIT OUT SITE CONTACT US
Best Canvas Wall Art (bestcanvaswallart.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Showing 18 reviews with 2 stars · Clear filters
Cindy O.
I ordered my canvas with a frame. It arrived with no feame. Customer service takes days to respond. Sent photos as requested. Now what? Still waiting . . .
PS
I ordered as a gift, there is no where to leave a gift message. After two and a half weeks of hearing nothing from the company as far as shipping or order status I emailed them. No one ever got back to me. Thankfully the gift was finally received but I haven’t seen it yet to comment on how it came out.
D H.
I am disappointed in the quality of my picture. I thought it would be higher quality due to the price. It's dull, and cheap looking. Very disappointed. I should have checked their no return policy. Very disappointed
Chris
I never received my purchased item. There was one attempted delivery and it was sent back to sender with no note on the door. I have been trying to reach the company for a week with no success.
E D B.
Why "2 Stars", simply put - 'Customer Service', or the lack-there-of... Our 'First Order' Feb 2024, was excellent - No 'issues'. This quickly changed with a 2nd Order, Mar 2024, and a damaged canvas/wall art piece - Following repeated attempts of contacting "bcmedia" - "Best Canvas Wall Art", regarding seeking a replacement for the damaged piece and receiving no response [this with emails - phone calls (number listed on their website doesn't work) - FaceBook - 'instant messaging']; it was PayPal and PayPal's Resolution Center, before I received a 'response' regarding this 'issue'. "Yes", Bcmedia - Best Canvas Wall Art finally did respond. And 'yes', the damaged wall art/canvas was replaced with a 'new' one... Best Canvas Wall Art, needs to be better attuned to it's customer's - Bcmedia needs to improve 'how' they deal with customer's and 'issues'/problems with orders placed for product... One shouldn't have to go-to a 'third-party', to resolve 'issues' for damaged goods - As I had to do. I have no 'issues' with their actual product - The pictures are of decent quality AND my Wife is happy, now that she has two complete and undamaged canvas's... It is with Bcmedia's customer support, I have an 'issue' with.
Dave S.
I ordered a picture about 3 weeks ago. I did not receive a notice about a delivery date. I have not received it yet. Multiple attempts to contact "support" have not been responded to. I have paid for this item, yet the tracking portal didn't recognize my order number. The number is #BEST_39321.
Jean G.
I thought I was ordering wallpaper to give a trompe L'oiel look. I am trying to send these back. It obviously was not clear to me that these were actually framed pictures.
Flavia T.
The concept is great but when we got the art..we were disappointed..it looks cheap. I also made a purchase by mistake, I contacted the company and they never got back to me.