CJ N.
I was very excited about receiving my print.
I was very excited about receiving my canvas print. Received my print and was very pleased with it. My disappointment came when I received ae-mail saying that my order was on the way. I explained that I had already received my print. I was told that your company does not accept returns if the item is not damaged or lost. After several e-mail exchanges, one saying that you would give me 50% off, I declined. Then finally I received an email that said you would except the print and give a refund after you received the print & that the shipping was on me. $68.92. To say I am unhappy is an understatement. Then in the last e-mail they spelled my name wrong. :-(
Response from Best Canvas Wall ArtSep 30, 2021
Dear CJ Nordhoff, First and foremost we want to sincerely apologize for any inconvenience you faced. We would like to confirm that our products are printed on demand and made-to-order, they are not available for sale. Therefore, we are sorry that your item cannot be returned in this case and we are unable to provide the prepaid shipping label as you requested. We understand your disappointment and hope that you will understand and sympathize with this issue. Additionally, we will continue to handle your issue via email. Kindly accept our sincere apologies for the inconvenience caused to you and don’t hesitate to reach out if you have any additional questions. Sincerely, bestcanvaswallart.com