OM
Poor customer service and product
This is my first time writing a negative review and my first experience with Big Canvas. Since August, I have tried to return due to poor quality. Customer Service told me to just put it on the wall, and it will “look better.” I have asked them to stand by their return policy and this was their response with an added 15% off which wouldn’t cover the shipping. I’m surprised with the lack of integrity and unfortunately would never recommend dealing with a company who can’t stand by their product. My canvas sits in the garage in it’s box waiting to be returned.
Response from Best Canvas Wall ArtAug 23, 2022
Dear Customer, We are so sorry for any inconvenience. We just sent an email regarding your order. Please check your inbox and reply to us soon. We know how frustrating this must be for you and we hope you understand this. We are waiting for your reply. If there is anything else we can do to help, please do not hesitate to get in touch with us. Thank you for your time and have a great day! Best regards, Bestcanvaswallart.com