Jackie H.
I ordered a pic on 1/9
I ordered a pic on 1/9. It arrived in good condition, but I was not happy with the look of the faux frame. This is the 6th email I have sent, as I would like to return the pic and be refunded. You say that a person has 30 days to return, but you do not respond to my emails, you give no return address, no return label, and when I try to contact you... the number is no longer a working number. You finally responded to my 5th email when I said I was going to have my visa card reverse the charges, by telling me to take pics and attach them. I then responded by saying, I don't know how to do that. The picture is in excellent shape, still in it's original shrink wrap and box. I just picked up the paperwork from my bank to have the charge reversed, but wanted to give BEST CANVAS one more chance to come through and make good on their 30 day refund policy. I feel like your non response is purposely trying to drag this issue out until my 30 days have passed. Please send me a return address and I will ship the picture back asap. Order # 27723.