Denyse K.
Service and savings well worth the few days wait for shipment!
I ordered an Infocus projector from bestbuypcs.com. Upon reading some reviews I was skeptical to place an order over $5000. I'm not naive, I understand sometimes the headaches that can occur with an online order surpass the value of saving $100 or more. Anyway, they are located close by to me and happen to have a really attractive price on the unit. So I decided to give them a call and get a feel for this company. I got sent to voice-mail, left a message and received a return call in just about 15 minutes. A sales guy by the name of Jesse answered all my questions kindly and did not try to pressure me to buy when i exclaimed that I had some reservations. Later on that day i called back and placed the order. Within 24 hours my card was charged and the following evening I had a tracking number in my email. I received the unit a couple days later. It was brand new, in a factory fresh box and included the USA warranty. At that time i decided to call back and extend my warranty as Jesse had offered me. Although the sale price was July special and it was now August, Jesse went to bat for me and got his manager to honor the $100 savings that was originally offered. When the warranty arrived, I called Infocus and they not only said they honored this warranty, but that it's a company prefered warranty and only an authorized Infocus service center would be the ones working on my unit in the unlikely event of having a problem that could cost an arm and a leg had i not purchased the additional coverage. This is a good, honest outfit to order from. My brother was going to buy a TV at the local box store. I told him cut all the crap and call these guys. The service and savings is well worth the few days wait on shipping. And I owe them the referral now that my basement is the only Cinema i go to!