Best Bike Advice Reviews | Read Customer Reviews of bestbikeadvice.com

Best Bike Advice Reviews | Read Customer Reviews of bestbikeadvice.com

Best Bike Advice reviews

Showing 38 reviews with 1 star · Clear filters

Erik
Oct 13, 2024
Online bikefit lijkt gratis maar kost toch geld
Er wordt een online bikefit aangeboden, maar pas na het invoeren van alle maten komt ineens de melding dat je moet betalen voor het advies. Misleidend, meld dat gewoon direct vooraf. Zonde van mijn tijd dit.
Response from Best Bike AdviceOct 22, 2024
Beste Erik, bij de start van de bikefit geven wij aan dat dit een betaalde dienst is. Vervelend dat je dit gemist hebt. We gaan kijken hoe we dit duidelijker kunnen maken. Zie de startpagina van de bikefit: https://bestbikeadvice.com/nl/nl/bikefit/
Report
customer
Aug 8, 2024
The fittings didn‘t work on my bike
The fittings didn‘t work on my bike. So simple for the price.
Response from Best Bike AdviceOct 22, 2024
Hi David, I wrote you several emails to see if I could help you. Because usually if people are not happy with the advice, it is because of some misunderstanding. That we can easily clarify. Unfortunately you never responded to my emails.
Report
Thomas B.
Jan 10, 2024
You recommended a Stack to Reach rartio…
You recommended a Stack to Reach rartio of 1.8 to 2.25. Bikes with such a geomtry dont even exist! Thé size of bikes were either size S or GR! Your program is of no use.
Response from Best Bike AdviceJan 10, 2024
Hi Thomas, I am sorry that you are not happy with the result, but that is just based on a small misunderstanding on how to use our bike fit system. You manually overruled the back angle that our system advised. The angle that you selected is outside the “green zone” for a Gravel bike. So naturally this will give strange results. I will reach out to you directly to help you to use our system correctly. Jaap
Report
customer
Jan 7, 2024
The recommendation made no sense
The recommendation made no sense. It's just an algorithm that generates numbers, and it's not very smart. Don't be fooled.
Response from Best Bike AdviceJan 8, 2024
I am sorry to read that you are not happy with our bike fit advice. Why did you not reach out to us before writing this review? In the rare occasion that a customer is not happy with our bike fit, we can usually solve it with some extra explanation. I will reach out to you directly to see if I can help you.
Report
Al
Nov 18, 2023
Totally not worth the price.
Totally not worth the price. Edit: I still think it's not worth the price and think something like this could be charged at half the rate its currently being charged at. Go to a bike shop and sit on a bike. You won't be long finding a size that suits. It seems to me that you can not accept this as an opinion and instead you think it must be a misunderstanding. I went directly to trust pilot as they asked me to leave a review. You didn't. I think it's too expensive for what you get in return. Or am I misunderstanding?
Response from Best Bike AdviceNov 20, 2023
Dear Customer, I have emailed you one on one to ask why you have this opinion, and if I can be of any help. So far you have not responded to that email. Personally I do not understand why you go directly to Trustpilot without asking us for help first. If people are not happy with our bike fit, it almost always is based on a misunderstanding. And if you contact us, we can help you to get the perfect bike set-up for you. And If we are not successful, we have a money back guarantee. Kind regards, Jaap
Report
Steven
Sep 12, 2023
Failed to provide any sizes
Failed to provide any sizes, even if the standard measurements were entered, and not my actual measurements so its not a miss-measure on my behalf. So took the money but did not provide an answer, frustrating.
Response from Best Bike AdviceSep 12, 2023
Hi Steven, I am a little surprised by your review. We are in the middle of a support process and I am helping you with your problem. I explained you will get your money back if you are not satisfied. But that I expect that your problem is based on a misunderstanding on how to use our service. In order to help you I asked to share a screenshot of your problem. Instead of answering me you write this review.
Report
Timpe
Aug 7, 2023
Not suitable if having short legs and long torso
The results I got seemed very off, I double-checked and triple-checked the measurements, but the results were out of every imaginable scope. I have short legs and a long torso, resulting in very large bike sizes. E.g. Canyon recommends a size small, but Best Bike Advice recommends a size large with a very very long reach. I don't have confidence in buying the bike based on this fit. Taking measurements seems to be relatively simple, though help from someone is very beneficial.
Response from Best Bike AdviceAug 7, 2023
Dear Timo, I am sorry to read that you do not trust our bike fit advice. Our system does work for people with short legs and long torso, since our advice is fully personalized. The problem is with the standard tables that link frame size to total body height. They lack any kind of personalization. You are 180cm tall, but the torso length that you entered corresponds with someone who is 197cm tall. The torso length is the most important body measurement in the calculation of your frame size. (please read our blog to learn more: https://bestbikeadvice.com/int/en/road-frame-size/) So logically our system will advice you a larger frame size. Now there are two options: A. You might have measured very accurately, but maybe you did not measure according to the definition that we specified B. Or your measurements are correct and you do really need a larger frame size. And it would be a mistake to buy size S. Kind regards, Jaap
Report
Verified C.
May 12, 2022
Ok but has flaws which made it useless.
I suppose as an automated program it's OK but for me there wasn't a single bike in the list that had the geometry suited to me. I found this strange as my current bike (Cannondale Synapse) was in their list and it fits me.
Response from Best Bike AdviceMay 13, 2022
I entered your bike fit data into our system and found many matching bikes. So I do not understand what went wrong for you. Maybe there was a technical (connection or server) issue when you made your request, or you entered selection criteria that were too specific and ruled out all options. I also checked the Cannondale Synapse for you. And our system was right not to advice that bike for your body dimensions and requested riding position. To realize the requested riding position, the Synapse would need a 14cm long stem. That is possible, but we do not advice bike models when extreme setups are required. The Synapse will show up in the results if you select a high comfort riding position.
Report