Best Bike Advice Reviews | Read Customer Reviews of bestbikeadvice.com

Best Bike Advice Reviews | Read Customer Reviews of bestbikeadvice.com

Best Bike Advice reviews

Showing 13 reviews with 2 stars · Clear filters

Leon C.
Apr 6, 2023
After purchasing
After purchasing, the company said i had 24 hours to make adjustments. When i went to make adjustments within the permitted time it wouldn’t allow me. When i emailed to say about the problem “Jaap” said id have to purchase it again. They were very unhelpful and felt ripped off
Response from Best Bike AdviceApr 6, 2023
Sorry to read that you feel “ripped off”. But I do not understand why. We have delivered what you have paid for. You made a mistake in the input that you provided. I tried to help you, but you did not respond to my e-mail. You did not purchase an account and you did the bike fit with a privacy blocker. Therefore it was technically impossible for me to help you directly. It was your choice to stay anonymous. The only way for me to help you was if you purchased an account with us. I offered to refund your previous purchase of the one-time bike fit. So you did not have to pay twice.
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customer
Jun 10, 2022
Euro centric
Euro centric, less applicable to North America. Had recent software glitch, did not provide correct modelling. Diagrams of critical distances is vague.
Response from Best Bike AdviceJun 16, 2022
Dear customer, you are right that we use the metric system and € prices on our website. If more Canadian and US people start using our website, we will add $ and the imperial system as an option as well. I am not sure if I understand your other feedback. I will contact you directly to see if I can help you, or if you have improvement suggestions that we can consider.
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Karel R.
Jan 14, 2022
Disappointed
Now, if you ask it yourself, 12,50 (not 12, like I was told) euro is a little much for just some quicky made software...
Response from Best Bike AdviceJan 14, 2022
Our online bike fit is much more advanced compared to the other online bike fitting tools. We have invested a lot of time and money in this service. Our algorithm is very extensive and based on various scientific studies and on the input of various bike fit experts. I can also assure you that the quality of our advice is much more reliable than other online solutions. We even regularly have customers who have paid €200 or more for a bike fit by an expert. After that did not solve their problem, they also tried our online bike fit and got rid of their cycling-related complaints. Please read the rest of the reviews, then you will come across some of them yourself.
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Jonathan C.
Aug 7, 2021
Not the best bike advice!
I bought the bike fit advice for my partner and I. For us the fit measurements was not very good, in fact my partner put her bike back to how it was before the adjustments. We both found some of the measurements to adjust our bikes to confusing - the centre of bottom bracket to top of seat being one of them as it doesn't take into account the types of pedals or shoes used, so the measurements can be a long was off what is perfect. I wouldn't bother using this again, I'd pay more more and have a face to face setup.
Response from Best Bike AdviceAug 9, 2021
Thanks for your feedback and sorry to hear that you are not happy with our bike fit. We have analyzed the most common (clip-in) pedal-shoe combinations and found the difference in thickness negligible. You probably do have a point for regular pedals with random shoes. We will investigate what impact that could have on the saddle height. I will also send you a personal mail to see if we can help you to improve your experience with Best Bike Advice.
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Richard B.
Mar 20, 2021
Didn't workout for me
If i follow the bikefit measurments then i get lot of problems. Pain in my wrist, lot of pain in my sholders. For me this bikefitting didn't work
Response from Best Bike AdviceMar 21, 2021
Richard, I am sorry to hear the bike fit did not work for you. I have paid you a full refund. Additionally I have sent you an e-mail to help you find a solution for your pains. Possibly your handlebar and or saddle is not set up correctly. In our appendix to the bike fit you will also find instructions to improve these settings yourself.
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