CRPR
Outdated service charging for the full…
Outdated service charging for the full price. Recommended bikes are at least few seasons old. Besides that, the number of brands covered is low. All in all, I regret every penny.

We want you to get maximum joy out of Cycling. Best Bike Advice helps you to find your dream road or mountain bike, and we advise you on your optimal riding position and bike setup. Prevent pains and injuries or improve your performance with the most comprehensive online bike fit.And get personal advice for what bike fits best with your level of experience, cycling goals, body measurements, and budget.
Best Bike Advice (bestbikeadvice.com) has 375 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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CRPR
Outdated service charging for the full price. Recommended bikes are at least few seasons old. Besides that, the number of brands covered is low. All in all, I regret every penny.
Malesoun
This review has been edited as it was flagged for using language that was an honest reflection of my experience, the truth hurt and somebody didn't like that. My perception of this is that this is an attempt to sweep any criticism under the carpet. Paid for 6 months, now getting asked to pay again 2 months in. Been fitted by a professional fitter, the suggestions given by this app are way off. Anyone relying on this information will make some expensive mistakes. Edit: The company now has the audacity to email me offering a discounted report, at the email address that is already registered for a 6 month subscription (Aug 2025 - ). They are also looking for a "reference" through TrustPilot when their platform does not provide any. That in itself is questionable behaviour. You will see from their reply, the customer service is far from exemplary (at least for as long as that reply remains). No question as to why Anonymity is necessary given the behaviour exhibited. You will also see the focus is on their platforms account management and billing and not the accuracy of the information provided, it's almost like an admission of guilt on that part.
Response from Best Bike AdviceOct 28, 2025
What kind of person are you? Anonymously making false acquisitions. Please have the decency to contact us first if you experience a problem. So we can solve it together. The issue you mentioned should be technically impossible. So either we have a bug in our system — in which case I would expect multiple customers to report the same problem — or there is a specific issue related only to your account. The latter seems more likely. My hypothesis is that you may have accidentally made a typo in your email address. But I can’t verify that, because you refuse to contact us directly and provide your email address, which would allow me to investigate and resolve the issue for you.
יאן ג.
if you are planning to charge on fit measures you should say it before i spend my time and give up my email. it is not ok.
Ralf
Hele meting en dan ineens een paywall.. slechte service…
Chuichi N.
This is a scam. First, they demand personal information, including an email address. Then they demand money, without informing me before registration that the results are paid. Typical data theft. I demand that all my data be immediately deleted from this company's database. I do not want to have any contact with this company!!!! Imagine that the website doesn't clearly state that services are paid. I don't see such information. Then you request a web address without informing me that the service is paid. If I had known this beforehand, I wouldn't have even looked at your website; it's a waste of my time. However, your company has obtained my email address without my consent. I don't want your company to have my email address. I don't want anything to do with your company. You deceitfully obtained my private personal information. I DEMAND THAT ALL MY DATA BE DELETED
Response from Best Bike AdviceAug 9, 2025
Hi Chuichi, I am sorry that you did not see that our bike fit is a paid service. There is no intention to scam anybody. We actually communicate the price at the start of the bike fit in the largest font size available on our website. https://bestbikeadvice.com/nl/en/bikefitting/ We have to ask your email before you pay in order to guarantee that we can send you your bike fit report after payment. In the beginning we did this the other way around resulting in some people buying the bike fit but never getting the report. We have invested a lot of time and money to create a very sophisticated online bike fit. And we are not in the business of data monetization (unlike for example Google). So our business model fully dependents on the small price that we ask. If you are looking for free services, you know you are paying for it in a different way. If you want us to delete your email, you do have to contact us. Because now I do not even know what email address you want me to delete. https://bestbikeadvice.com/nl/en/contact/ Kind regards, Best Bike Advice
Vincent
Insufficient explanation about measuring. Images (measuring with a pen in hand) cannot be exactly reproduced. Additionally, the recommendations do not match reality. There is also only a limited selection of brand bikes among the recommendations.
Response from Best Bike AdviceAug 5, 2025
Dear Vincent, Thank you for your feedback. We’re sorry to hear that the results did not meet your expectations. If you had reached out to us, we would have been happy to help clarify the measuring process and answer any questions you had. It seems that your self-measurement has not been performed correctly, which is likely the reason the bike fit results didn’t align with your expectations. Accurate measurements are essential for a reliable fit, and we’re always available to assist if something is unclear. Kind regards, Best Bike Advice
Irma de J.
Super annoying that they don't tell you up front that you have to pay for the measuring. Not until you've gone through the trouble of measuring all your different body parts PLUS entered your name and email address do they tell you, hey that's $20. For real? $5 maybe and then be upfront right from the start. But I won't pay now out of principle. Do better!
Zoltan B.
I am absolutely agree with some previous reviews: absolutely unfair to make me measure all the measurement and finally ask me to pay for the result without any preinformation about pricing. This is a very common on cheater sites but not on serious ones.
Response from Best Bike AdviceJun 30, 2025
Hi Zoltan, thanks for your feedback. We’re genuinely sorry to hear that the pricing caught you by surprise. We want to be as transparent as possible, which is why we display the price on the very first page of the bike fit — using the largest font size on our entire website. That said, we’re always looking to improve. Could you let us know what we could do differently to make it even clearer that it’s a paid service? https://bestbikeadvice.com/int/en/bikefitting/