Althea B.
Company never discussed with me there…
Company never discussed with me there was a non-refundable deposits until after the fact I had already paid the deposit, so when I called to cancel my appointment, which is over 30-days from now that is when I found out about this. If this was discussed with me during the call and before signing and paying deposit, I would have never chose this company. I see if I canceled the day before or the day of having a non-refundable deposit make sense, but no, they are making a killing off people like myself who want to cancel service in a reasonable timeframe.
Response from Best Moving ChicagoFeb 17, 2026
Hi Althea, We’re sorry to hear that you’re disappointed. We would like to clarify that the deposit and cancellation policy were clearly stated on your invoice before payment was completed. The invoice must be reviewed and agreed to prior to submitting payment. In addition, our cancellation policy is available in your customer account as part of the booking agreement. The deposit is non-refundable in case of cancellation, as it secures your moving date and crew in advance. However, the deposit is fully transferable — you are welcome to reschedule your move, and the deposit will be applied toward the new date. We understand that plans can change, and we always try to work with our customers when possible. If you would like to reschedule or discuss options, please contact us directly — we are here to help. Best regards, Best Moving & Storage LLC