Matthew
Zero working smoke detectors
Zero working smoke detectors. Not one in the home. Every detector was covered with a shower cap and had the batteries removed. I bought and installed batteries myself the night we arrived, after traveling with a one-year-old, and when they came back online she was woken up. No technician was sent at any point during the stay despite promises to send one from Bespoke. Also documented: kitchen chair with a large tear, closet door off its hinges, missing towel rack, stained comforter, dirty floors and crumbs, no trash liner, no paper towels or cleaning supplies, trash never collected. The place smelled musty, consistent with the capped detectors. The basement workspace, one of the main reasons we booked, had no working Wi-Fi. Management missed three scheduled calls, would not provide the Philadelphia short-term rental license number, and refused any compensation at all. Nothing "Bespoke" about this company, all our communications routed to an overseas call center.