Shari's BerriesReviews of berries.com

From the ease of use perspective of a customer the website and online chat solutions are awful. As the CEO of a multi million dollar customer service business I am extremely disappointed in their ability to service customer needs and to provide minimal customer service assistance. While the agents I chatted with were personable they were either handling too many chats at once, did not have the delegated ability to do what is necessary to resolve customer issues and/or are incompetent. And, it was unexcusable for the agent to end our chat session while I was typing a response to him! I will very likely purchase products sold by 1-800-Flowers.com, Inc., or its Affiliates with their competitors in the future because of this negative experience. To add insult to injury, it is nearly impossible to determine how to notify management or post a negative review on their website

My flowers arrived dead. I called their customer service for a refund and they wouldn’t give me one!! I spent too much money to receive my flowers in the condition they arrived. Don’t waste your money, order elsewhere.

Horrible customer service! Ordered berries twice with 6 months and first order arrived a week late (berries ruined) and second order 2 days late. Both were for special birthdays. Very embarrassing. No luck getting refunds. Only got a discount coupon for next order. Customer service hangs up on you and cannot understand thick accents. Ordered and got great service and products from original Shari’s Berries company. Now awful since bought out. Lost this customer!!!!!

HORRIBLE customer service. I ordered chocolate covered strawberries for our friends that lost their beloved pet. Sharis Berries sent me a confirmation that the berries were received the next day. Not so. They charged me in full and 5 phone calls and a week later I am still trying to get this resolved. My friends still have not received the item and I am out $65 I finally contacted my bank to dispute the charge. All 5 people I spoke to at Sharis Berries/1800flowers were extremely unhelpful and Did not seem like they knew much at all. Worst part is that I had contacted my friends to confirm when I hadn't heard from them and I feel badly that now they thought something was coming as a little surprise. Very unpleasant experience. I would NEVER order from them again

Never received replacement for moldy berries! I was given an order of chocolate covered strawberries for Christmas. They arrived moldy. When I called I was told a new order would come by the 30th. They didn't come! I've called twice more and have been given delivery dates. One time I was actually told I was never a recipient which suddenly changed when I found the order number. We are now into February and they have yet to deliver. I'm in a very awkward situation because I do not want to tell the giver what happened but I am afraid that they will be embarrassed as they give Sharies berries to many of their clients. I may tell them just to save them future embarrassment.I DO NOT RECOMMEND THIS COMPANY!!

I purchased 2 orders of berries to be sent to friends. I paid for a passport club membership 2 months ago. When I tried to order over the phone and on line they would not apply the free delivery charge discount to my order. Stayed on phone with customer service 3-1/2 hours and got no where. There product is fabulous but not the service. :(

Don't use Shari's Berries for holiday orders. Not only did they NOT attempt delivery (they use local florists), the customer service rep. couldn't even issue a simple refund. I had to dispute with my credit card company.

DO NOT WASTE YOUR MONEY! ZERO STARS! These people do NOT care about customer service! They delivered the most horrible looking product they called strawberries. I've seen grapes bigger & the tops were green & wilted. We were put on hold for 40 minutes waiting for a representative to talk to a supervisor. We asked for a refund & because it was so close to Christmas we wanted them to send something to replace the gift. No go! DO NOT WASTE YOUR TIME OR MONEY.