Shari's BerriesReviews of berries.com

If I could choose less than 1 star, I would. I usually do not share negative reviews but this company has earned it several times over. Placed an order, promised to deliver on set date, the strawberries were late and rotten. I had to track the package and call 5 times to get my refund even when I was promised a call back. Finally... The first refund was a partial refund. Seriously? You want me to pay full price or even half price plus delivery charge for rotten food??? I asked if the customer service rep would want to buy spoiled groceries for full price! Of course she said no! I asked to speak to her supervisor, she said sh was the supervisor. I told her this was terrible business practice and I wanted to speak to her boss. She denied me. Finally after venting about the service, she placed me on hold and came back 3 minutes later to say she could complete the full refund I was owed and give me coupons. I’ll never order again. Who needs a coupon!

I do have to leave a review all the other reviews say it all,received no product and no reimbursement back this company is a scam

My daughter paid extra shipping to have a dozen berries sent to me ontime for my birthday. These berries arrived a week late warm , melted , ruined! I called customer service on her behalf and they said they would ship new berries in Two more days and give her a coupon toward a future order. The new berries that arrived were half the size of the berries in the ruined shipment. I’ve had Shari Berries before and these were not the norm. I decided to email customer service to let them know and after getting five reply’s from a different person each time saying they needed more information , they just stopped corresponding with me. Believe me I will never order from them or there family of brands nor will my daughter. On my initial call I just wanted them to refund her money but they would not.

DO NOT ORDER THROUGH THIS COMPANY IT IS GARBAGE. They screw everything up including the delivery. And when you call to get a refund they downright lie to you telling you it is being processed when in fact they do nothing. I had to call my credit card to deny the charges and let them fight with this dishonest company. Go somewhere else you are being warned!!! Your welcome

was gifted a Shari's Berries order for Valentine's Day from my parents, but it was delivered to the wrong address. When that resident called Shari's Berries about it they said just keep it. When asked by the resident if the intended customer was going to be informed, they were told no, they'd just wait to hear from that customer and deal with it then. My father called Shari's explained the situation, was told refunds were not an option, which the website states they are, but a replacement order would be sent out instead. And shocker, that order never made it here either. I'm shocked at this level of customer service. So many other options for this, and better services, are available, we certainly will not be using Shari's Berries again. And interestingly, this negative comment wasn't accepted to be submitted on their website.

The shipping department must be ex-NFL punters because SOMEBODY was practicing their extra point technique with my order. Busted, shriveled product throughout the box. Just lovely........

They failed to deliver over valentines that I paid extra to be delivered. 2/15 contacted them they guaranteed delivery by 8 pm. No delivery!! 2/16 contacted again they agreed to complete refund and 20$ gift certificate by email. As of 2/25 have received neither. Had to contest charges with my credit card co. Pitiful

Placed an order on Friday, February 12,2021 to be delivered on Monday, February 15th to my daughter. Received a delivery confirmation on Saturday, February 13th that they were delivered to her...but they weren’t. They actually were delivered on Monday, Feb 15th as planned. She received them (a dozen), and some were moldy. I called immediately and was told that a new shipment would be delivered on Wednesday, February 17th. Once again received an email that they were delivered on Wednesday..but still no Strawberries..I wait until Friday, the 19th to call them back to say that no delivery has been made but I received a delivery confirmation. Another delis was set up for Monday/Tuesday, Feb 22-23. Once again I get a delivery confirmation on Monday, Feb 22nd..but guess what..you got it..NO DAMN STRAWBERRIES. It is now Thursday, February 25 and still no delivery has been made. I will be calling AGAIN today for the 3rd time to get a replacement order of a dozen strawberries that never were delivered. At this point it’s a matter of principle!!