Shari's BerriesReviews of berries.com

Order and never got 4/30 SB said it would come 5/1 and did not, called again and now won't come til 5/12 ? Seriously ridiculous. Also I ordered for my sister and she received spoiled strawberries twice! I'm so done! Can't fully understand the customer service representatives and they couldn't understand me.

I ordered from this company once one last year. I saw a charge on my card this month for $32. I called to get a refund and was transferred to five different people to discuss my refund and was finally assured it would happen in 3-5 days. 10 days later still no refund. Now on hold for 15 minutes so far with someone I cannot understand and is clearly speaking on a speaker phone with an echo. Do not order from this incompetent company with horrible customer service. STAY AWAY.

As a valued customer of Shari’s Berries for well over ten years, I have received dozens of strawberries from their company and have enjoyed them immensely. The taste of their white chocolate, the presentation, along with the sweetness and juiciness of the berry itself has always made me come back for more. It's been a couple of years since I’ve ordered from Shari’s Berries and told my husband I would like some for my birthday. He had a dozen of ‘white chocolate berries’ delivered, along with beautiful roses and lilies from Flowers.com (through Shari’s Berries), this past Friday in celebration of my birthday. Immediately, thrilled to have Shari’s Berries, I opened the dozen! I immediately noticed the presentation of the berries weren’t as previously experienced. Their appearance reminded me of white chocolate dipped strawberries that I get from the food trucks in our neighborhood. They were not fully coated like the strawberries I used to receive from Shari’s Berries. The backsides of the strawberries weren’t fully covered as they were placed on a sheet to dry/harden after getting dipped in the white chocolate. The strawberries were large in size, like normal, with Shari’s Berries. However, they weren’t sweet whatsoever. I’m not used to that with Shari’s Berries. In fact, I always ordered from Shari’s Berries because of the sweetness of the berries and the incredible taste of the white chocolate, followed by the beautiful presentation of the strawberries in general. Upon their delivery, I noticed they weren’t delivered the way I’ve always had them delivered before. Instead of receiving a shipment in the mail from California, packed on ice, the Shari’s Berries box itself was delivered on the ground at my front door, while the driver rang the doorbell. This tells me that a local supplier working with Shari’s Berries is the one who processed our order and the very reason why my berries weren’t like they’ve always been previously. I called Shari’s Berries customer service to inquire about how you process orders now. If they’re shipped from California or if they’re made locally. The customer service rep said they are outsourced to the local area for freshness. Well, I always had freshness when they were shipped to me from California – along with sweetness, presentation, and the juiciness of the strawberries. Quality and taste now lacks greatly. Please don’t get me wrong, I ate my berries but certainly didn’t enjoy them like I have for many years and many previous deliveries. Now that Shari’s Berries has gone this route, I’ll be searching for a different company which is very unfortunate. I have always been so loyal to Shari’s Berries when it comes to ordering from a company. My advice is to order elsewhere for gourmet strawberries. No offer to refund upon contacting customer service. I have photos, as well.

I wish I could leave a zero stars for my order that was not delivered twice then have to wait on refund and now today my friend who was supposed to receive them got them today and showed me the picture and OMG! THEY ARE SPOILED AND TOTALLY UNEDIBLE! I WISH I VOULD UPLOAD THE PIC! DO NOT RECOMMEND!

This used to be a really company that offered very unique quality fresh products delivered to your doorstep. Now it’s about subscriptions, advertising free delivery, but then having a $14.99 service fee charged when you order. Why not just be upfront and say you have a $14.99 delivery fee. Pictured products as you browse their website pictures product price and quantity that aren’t the same when you order. Example: picture shows 12 dipped berries for one price, but the quoted price when you go to buy is only for 6 dipped berries, and if you want the product quantity pictured price is considerably higher. If you don’t want your berries to be cracked or broken when they arrive, you better try the expedited shipping fo even more money. I remember when I used to go into Shari’s Berries, and was always blown away by how huge the strawberries were, but today’s product is average at best. You can go to your local grocery store and buy the berries and chocolate supplies to make 12 beautiful chocolate covered for Less than $12, or you can order Shari’s Berries for around $50-$70. My advise is to spend your money elsewhere. Zero-Stars

This is one of the WORST companies I've ever had to deal with. I ordered some manly strawberries for my boyfriend because unfortunately I am away from him, mid Jan for valentines day. He never got them, so I got in contact with them, told them I gave them ample time to get the order to him, they gave me $20 off my next order (which is never going to happen), "sent" my money back to me via cheque and kept calling me by my boyfriends name. A month later, still no money so I reached out again, this time they called me Joe *confused face* my name is Emma-Jane btw!! and said they'd refund me the money in the form of payment I used .... its been 3 weeks and I've still not got it :l If I could give them -10 star rating I would, such a bad company.

RIP OFF - ordered 2 weeks ago for a special delivery - not seen it yet. Previously ordered last month and they berries arrived 1 week later - spoiled, green and not edible. They offered a $20 coupon for a future ordered. Tried again - suppose to have received my order today - and it is still in TRANSIT. DO NOT BUY from there. RIP OFF.

This company is a ripoff.. they will put you on a monthly subscription unbeknownst to you then won’t refund the money they’ve charged you every month.! I’ve spent over 3 1/2 hours on the phone with no success. The associates on the phone know nothing nor will they ever send you to a supervisor..! This is a terrible company that needs to be closed down.!!