Shari's BerriesReviews of berries.com

I'm only giving them 1 star because I can't give a zero which would be more fitting. I paid an additional delivery fee to have flowers and chocolate strawberries delivered on Saturday before Mother's Day. When the delivery didn't show I called customer service. The representative was a bit difficult to understand but seemed helpful. She ordered a new delivery and guaranteed a morning delivery for the holiday. This also did not show up. I spent 40 minutes with another representative that was impossible to understand nor could he comprehend my dilemma. He stated a second delivery was not scheduled. He was unable to help me unable to provide a supervisors assistance and wasn't able to process a refund while I waited. I called another customer service representative who was also unhelpful and could only say that the order was canceled with a refund pending. No attempt to make it right at all. I will never order from them again. I could never have any confidence that they would complete the order.

I ordered a dozen berries for delivery to my mother for Mother’s Day. When my mother received them it looked like a bomb went off in the box. Totally ruined the experience for my mom. Will not order again. Company only offered a partial refund for a $60.00 order. Do not order you will be disappointed.

Do not order from these people customer service is a call center on the subcontinent, and they do not follow through or keep their word. I have email from their representative but they will not take any responsibility

they will not tell me what ingredients they use… they asked me for my order number—then told me that they don’t even know what the ingredients ARE—in their OWN STRAWBERRIES

OMG, as previous viewers said, I wish I had gone here prior to ordering. Late on shipment, I sent a email to get delivery confirmation, I was given phone number to call,spoke with a heavy accented person, and was advised shipment was on it's way. The berries arrived a day late, but not the ballons or card that I paid for. I have sent a email requesting information regarding the card and ballons. The berries looked horrible, compared to their pictures. Not sure how they taste, as this was a Mother's day gift to my daughter. Not again Shari's Berries

I was asked to go in on a gift of beautifully decorated chocolate covered strawberry ladybugs for a friend who really needed encouragement going through a very difficult situation. I gladly contributed. When she sent us a picture of what she received compared to what is pictured online, I was appalled to see the quality of workmanship for the outrageous price charged. My only consolation was that she really appreciated the gesture despite what they looked like. If I could, I would post pictures as proof. I am a very forgiving person but I can't forgive such shoddy craftsmanship and a product falsely promoted by a staged photo of beautifully decorated strawberries online to unsuspecting customers. Sadly, I will not recommend this company at all to anyone.

Horrible service. We called them due to online issues with the order. They have non English speaking people who are working from home. The person we spoke with had the water running in the back and must’ve had her phone down on the table. Sad sad sad ugh

Recommend staying away from any company that uses Celebrations Family of Brands. What you don't get is promised discounts, promised shipping price, promised shipping time. What you do get, is bait and switch, ripped off, pop downs, pop ups, pop unders and spam. So sorry to see a previously good company associated with this blatantly misleading organization.