Shari's BerriesReviews of berries.com

I love the berries. However, the ordering website gets a little cumbersome when ordering several items for different recipients. It seems to slow down and get confused. That bug needs to be fixed. The berries themselves are great and we all love them. Customer service also is very helpful when there is an issue to correct.

I am a passport member and had a bit of a time trying to get my order processed without postage. Had to cancel once and resubmit. Other then that I have no complaints about Shari's Berries

Delivery fee i thought was for next day delivery , it was for 2nd day delivery.

The service was excellent. Dark chocolate strawberries were great. But The caterpillars chocolate strawerries were impossible to eat them were soooo fermeted and taste so bad

The worst experience, and a product that might make someone sick. Received as a gift. Rotten berries, spoiled chocolate, cracked and warm. I upgraded to 3 stars as the company eventually responded and sent a new order. It was better than the first, but not great. I’d be glad to give 5 stars for customer service if anyone had called or responded to company outreach.

I am only giving them 3 stars because their customer service is downright amazing and when there was a delivery screw up they took full responsibility even though it turned out that it was totally my fault. They take making sure they customer gets the goods. For that I am grateful. Unfortunately (and it took some prying to get the truth) the chocolate covered berries were in her words "not good at all". To illustrate her point, she said that even her kids (who apparently eat anything remotely edible as long as it is covered in chocolate) had one bite and were done with them. I was super sad but I am glad she told me the truth- she wouldn't have said anything unless I pried it out of her. Since I was writing a review I felt it as important to know the truth. In summary, I feel badly having to give them 3 stars. From a commitment and responsibility standpoint they are exceptional and deserve 4 or 5 stars for trying their hardest to to make sure my friend got her treats even at their expense. However the actually goodies themselves were reportedly "not good at all" which translates to "they were gross and I didn't eat them" so that means 1 or 2 stars. To illustrate this point, she said that even her kids who eat literally anything remotely edible that's covered in chocolate wouldn't eat them! She was just being polite... they clearly must have been disgusting because I know my friend and she's not that picky. She's the sort of person who would "taste the love behind the gift" even if she didn't care for what she was eating, but she couldn't do it. That was all she needed to tell me. Therefore, the 3 star is an average between their great service and terrible product. I really wish they were tasty, not just because I wanted my friend to get a nice treat, but because I REALLY WANTED TO SING THEIR PRAISES after their commitment to customer satisfaction otherwise. I think this is a company that's for "it's the thought that counts" set of people. I am sure they get away with using low grade stuff is easy because really- who's going to complain about a gift? Fortunately my friend told me the truth when I pressed the issue. Otherwise I could have very easily assumed they were "fine" and sent the to another unlucky friend!