Shari's BerriesReviews of berries.com

The order arrived at 11 am and was left on my porch. It was 40°outside, so not too hot or cold. They were brought inside a short time later (30 minutes). When I opened the box, I found a note addressed to someone I didn't know and signed by someone I didn't know. I had to contact the business to find out who my order was from.z it turns out my order was switched with another. 15 minutes later- mystery solved. At this time, I thought I'd sample one of the berries. It was nicely decorated. When I bit into (actually I should say attempted to bite into) the berry, it was frozen solid! Hard as a rock!! 12 hours later, I tried to 'sample" another berry. It was thawed, and tasteless except for being bitter and mushy with a weird texture. Until this experience, chocolate covered strawberries were my favorite treat. I think this experience has dropped my desire for them anytime in the near future.

Harassing emails. Daily. Blocked. And still they harass. I’ve asked for them to stop for a WHOLE YEAR NOW. I will never purchase from this place ever again.

Never received for Thanksgiving at my friend's house. I ordered the berries to arrive on November 22nd the day before. Still haven't arrived. WTH!!! I thought I was ordering from a local berry store, and didn't know they were coming from Florida. Now I see they won't arrive until AFTER I'm gone - tomorrow the 24th. They will probably be NASTY and warm. They are sitting in North Charleston today (holiday). So disappointed. I want my money back!!!

They are liars. You will never get the order.

I ordered Berries for a birthday surprise. They were supposed to be delivered the day before the recipients birthday but arrived after the birthday due to a "operational delay" via Fedex. The berries were half rotten and the chocolate was broken up. I called customer service and they sent a replacement 4 days later , however the replacement suffered the same fate. An "operational Error" causing the berries to arrive again in a poor condition, soggy and one was rotten.

I placed an order on 9/5/23 for a delivery on 9/6/23 to a business with a 4pm cutoff time the office closes. I tried tracking the delivery all day online along with chatting online with an agent and then I LIVE Operator. They were unable to provide me a status update on when the order is scheduled for delivery or if it was even out for delivery nor would they provide me a phone number of the local shop processing the order so I could contact them directly. Needless to say the order finally appeared out for delivery in transit at 2:29PM however it never reached the location as once 4pm came I called Shari's berries requesting a refund because the order did not get to the location before it closed for business. I was however granted a full refund which I should receive in 7-10 business days however the disappoint was greater as now I do not have a gift for this special person in my life and I had to ruin the surprise by asking them if they ever received anything before leaving there place of business for the day, I am sure you can imagine the embarrassment I felt having to ask these questions and not delivering a present for there birthday. If I could give an overall rating of ZERO stars I would however I don't believe the overall rating section permits this So I had to indicate one star only. Moving forward I will no longer use Shari's berries or it affiliates 1800 Flowers, Fruit Bouquets, Harry & David Etc.Etc. As they are NOT a reliable company who does its due diligence to see that the orders placed are fulfilled in a timely manner by its outsourcing locations.

Hardly any chocolate on these Strawberries. Made so cheap. Its such a thin layer like they watered the chocolate down. Do not recommend.

Horrible experience. Set up delivery for a specific reason to thank an employee. Was supposed to be delivered by 4:30 on 6/21. Fed Ex did their usual ghosting with delivery. When I called Shari’s Berries I was insulted again by the representative who told me I could just wait for delivery the following day. This was not my expectation and who would want berries that have been sitting in a Fed Ex truck or center overnight???!!! Also, my remedy if the berries were not delivered in good condition was to have them replaced. Why would I want to go back through Shari’s Berries when they couldn’t get it right the first time. How could I trust them to get it right when they couldn’t with the initial order. DON’T ORDER FROM THEM, THEY DONT MEET EXPECTATIONS AMD THEIR REPRESENTATIVES ARE CONDESCENDING JERKS