Shari's BerriesReviews of berries.com

I received chocolate covered berries for my birthday. The package arrived in Florida on a 90 degree day by Fed Ex, who didn't ring the doorbell. I was outside and saw them drive away, so they were only on my porch for 3 minutes. I opened the box to find the berries between two pieces of foam , but no freezer bags. The berry box was wet and the berries were sweating covered in moisture. Reading the inserts that they sent with it, it says the berries should all be eaten in one day. These had to have been mailed the day before because they were shipped from a city 400 miles away, and with no refrigeration. The berries were going over ripe. This isn't my first experience with receiving fruit as a gift, and it is my opinion, some things should not be mailed. Fresh cut or chocolate covered fruits cannot withstand the shipping time. Being sent to a hot State like Florida, where there's no forgiveness for heat exposure. Don't waste your money. The person who sent these had good intentions, so do I lie and tell them that everything was wonderful or do I tell him the truth and maybe hurt their feelings.

Total disappointment in the product. The websites pictures of their celebration chocolate birthday cake is deceiving. It is a 4 in round cake ( the size of an orange) for $50. The quality of the cake itself was inferior and the dipped strawberries were not much better. I’ll never order anything from this website again. In hearing my complaints, they offered me a coupon on my next order which I rejected and they gave a partial refund of $37.00 on a $117.00 purchase. 👎👎

Terribly HARD to get to CUSTOMER SERVICE support for a couple of days after order.Website is VERY UNINFORMATIVE and FAILS TO OFFER clear delivery options for meltable chocolate products. However, a FINALLY reached a very helpful customer support rep, after signing up for the Passport program for 1 year, who assures me they were sent via cold pack container with special instructrions to Fedex for cool storage & delivery. TBD how it will arrive, but hoping for the best and will write another review then.

Could not get a delivery time confirmed. Order was cancelled! Teleflora got my business

I placed an order on May 5. It was supposed to be delivered on May 15. I contacted them on May 18 to report the non delivery. They immediately placed a second order. I immediately contacted the recipient and advised them this shipment was probably not edibles if it is ever delivered. It was delivered on the 20th. Melted and moldy. The second order arrived on the 21st. The berries were not a pretty white chocolate, rainbow delight. They were dark, and tasteless. Customer service offered to send a third try, but I am done. I asked for a full refund, which will take approximately 10 business days to process.

No communication from company. Delivery was late.

Ordered a dozen chocolate covered strawberries for my wife for Mother’s Day. When they arrived when she opened them they were all weepy in the box and most of them had the chocolate all cracked and falling off. They are usually in great shape. It seems that these ones were made well in advance probably due to it being Mother’s Day. I usually order them 2-3 times a year as they have always been great. Very dissatisfied with this order. I will order again but not before a holiday.

I was charged an additional 30% for a service fee on my order. Very dissapointed with the extra fee.