Shari's BerriesReviews of berries.com

Texting customer service transfers me to a human who never responds. This happened twice. I called and left my number for a callback but never got one. I had opened our holiday strawberries for a party. They were sweating and some were broken. The eyes in the turkeys had dropped off so we couldn’t use them. They were also pretty sticky. It was just sloppy. We tried to eat a few but everyone said they tasted weird so we ended up throwing them out. It was just a disappointing experience and unlikely we would order these again. Especially for the price and the lack of any customer service response. I’d like a refund to be honored based off their customer promise on the website. Unlikely.

I ordered a fruit and sweet basket for my family after the passing of my aunt. Upon delivery, they received a flat box, not at all what I paid for. Customer service is out of the country and of little help. 1.5 hours for a supervisor, and still no response.

Do not order from this company!!!!!!! I purchased an order that was over $100 for my sister‘s birthday. It was suppose to be delivered on her birthday.. when I reached out to them to find out, what time were they coming? They told me that they weren’t coming, but they could give me a refund. It would just take 3 to 5 days to get the money back. My sister‘s birthday was ruined. It was a guaranteed order to be delivered on a certain date.

Horrible service. No kind of communication. Doesn’t email you updates. I’m mad there is no 0 star option. Customer service will continue to send you down a rabbit hole instead of returning your money. They didn’t do anything after I purchased the service. I actually thought I was ordering thru edible arrangements but it was Shari’s. Horrible service!!! Do NOT USE THEM!

Never received item. Paid $70 for 12 strawberries to be delivered at a certain date. Was not delivered. Then told me would be delivered next day. Was not delivered. Customer service could not tell me why, would not try to reach florist and find out any information. Told me I’d receive a partial credit and a ‘savings pass’ by email. Not only did I not receive the refund and savings pass I never was emailed updated delivery info. Will never use again. Do better Sharis Berries

I don't know what has happened..but this company is not the same! The strawberries are small..sour..and the chocolate taste nasty! Over priced and when you have to depend on 1-800-flowers for delivery..might as well forget it!! They SUCK..they use Door Dash for delvery..so the berries are not kept cold...add on's like balloons missing!!! NEVER AGAIN!!! ULGH!!!!!!!

Absolute worst experience I ordered something two weeks ago to get delivered to my daughter for Halloween and at 8:30. They told me they attempted but they cannot tell me how they attempt my daughter never received an email or a phone call. I will never order from them again save yourself and find a different company because they do not deliver.

Negative stars. Horrible business. I thought I was ordering from edible arrangements but I was routed to Shari’s and didn’t realize until the order was placed. Never got confirmation that gift arrived. Called Shari’s and recording said my order didn’t exist. Arrangement was supposed to be delivered yesterday, placed and paid a rush on it and was never delivered. Customer service doesn’t exist. Placed on hold forever and eventually hung up so I’ll have to dispute the charge on my credit card. Don’t order from this place!!!!!