Shari's BerriesReviews of berries.com

I had an order to be delivered on a friend's birthday. It didn't get there. I've been on their chat with SEVEN different representatives. They promised to send a double batch of cake pops. They finally send the original package MANY DAYS LATE (not the double amount). I'm still going around and around about the double order. Why promise what you can't deliver? It doesn't make sense. I gave them the extra star because the cake pops are amazing.

After ordering with a confirmed delivery date of the day before Mother's day, and not receiving the order. I called their customer service, and was told they would arrive on Monday. On Tuesday I called, and was told they would arrive on Thursday. So much for Mother's day gift. On their website, I was never able to track the order. Because it said you can't track an order until it is shipped. So, I assume it was never shipped in the first place. Not a very good business.

This is my second bad experience with this company. After about a 5 year pause I decided to try again because my mother, who used to live in California, remembers their stores and loved their chocolate covered strawberries. So I ordered for Mother's Day. Extra charge for Saturday delivery but not too bad. Mom was on the lookout for their arrival and had the box opened and refrigerated within 15 minutes of arrival. She says the box was delivered upside down. Initially she said 2 were broken. But after looking again she said many had "cracked" their chocolate shells and leaked everywhere making a sticky mess. BUT because I'd had a prior bad experience before with this company I decided to order emergency backup gourmet chocolate covered Oreos from Amazon which arrived ON Mother's Day (Sunday) within the 4 hour window provided and THEY were perfect. So WAY TO GO BEZOS. And Shary's Berries still can't get it right...

Wow Shari...looks like you ruined Mother's day for a lot of people! Placed my order on Wednesday they said it would be delivered on Friday. Delivery was for Richmond, VA; tracking showed it started in NJ, then went to Ohio! (FedEx). I knew when I saw the tracking it would not make it on time. It's Monday and they just arrived. Ice pack melted, box wet and chocolate melted! She said her flowers were beautiful. *update* Once she got the flowers out of the box and into a vase, at least half of them are flat/squished! Next year I'll go back to Edible Arrangements, quality strawberries and flowers. You could have kept the $15 off you sent for my next order...I doubt there will be another one!

Just left them on chair by door in Florida so they got melted and we’re not that good. $70.00 dollars for 12 berries they should be excellent. Will not ever order again.

Was extremely disappointed to find out that when the wife opened her Vday present 8 of the 12 berries were busted open. And she said a few of them looked like they were moldy.

First time with this product Roses were very very tine I thought they were probably micro roses when I opened the wrap petals fell off. The Strawberries were not ripe and of course not sweet. It was my V Day gift. Disappointed

First time ordering from this company.I ordered the reindeer and sprinkles it arrived on time on Christmas Eve but when opened I was very disappointed the strawberry's small and looked like a child decorated them looked nothing like the advertisement. I did get help from customer service and refunding me a portion of the $75 I paid, so I was relived to know that they were willing to fix the issue.I dont believe I will be ordering through them again.wish I was able to attach a pic but unable to