Shari's BerriesReviews of berries.com

Placed order a week in advance of VDay paid extra to ensure VDay delivery and got a call on Vday that it would not be delivered. On the phone for 1.5hrs. and chatted. One said it would be delivered and the other said it wouldn't be. Turns out they are a bunch of liars. They said what I ordered wasn't available even though it was confirmed a week prior.

Done with this company and I order prob $2k worth of strawberries a year. Gone down hill so bad over the last few years. This year they botched up multiple deliveries of mine and no it wasn’t the delivery companies fault. Just a shame how they’ve ruined this company.

Didnt get the valentines day gift I ordered a week in advance and online customer service takes forever to respond or just stops responding.

First time ordering - horrible experience. I ordered some berries and cheesecake bites (for $70 - SUPER overpriced) and even paid for expedited shipping a MONTH in advance. The items were supposed to arrive on Valentines day and did not. Plus the shipping updates were not updates. The location didnt change for two days afterwards. So, im never ordering from this company again, nor any of the affiliated companies.

Never received order of strawberries and cheesecake, paid extra for Valentine's Day delivery. Horrible customer service, had to call 4 times, offered only a partial refund until I wouldn't get off the phone. Don't count on them to do anything but take your money.

Got 12 roses and 12 berries. The berries were great. The roses had black spots on the edges of the petals. There was ripped petals on two. I took pictures. Will not order again. I will go to a local florist and candy shop next time.

Berries were never delivered. Online customer service is basically AI text JUNK. HORRIBLE. If you do get an Agent they take 7 minutes between each text exchange and then do NOT solve the problem. They want to schedule a redelivery instead of refund. Valentines Day is passed and they failed to provide the service they are in business to provide. Their online service is as bad if not worse than a cable company.

I Ordered a dozen chocolate covered strawberries a week before Valentine’s Day and never delivered. Spent half the day on the phone with CS and finally at 10:30 pm they put in for a refund. It’s a good thing I picked up Fannie May on the way home.👎🏻Very bad experience and would never recommend this site owned by 1-800flowers.com. Unless you want to be let down on a special day😡