Shari's BerriesReviews of berries.com

Word of advise…DO NOT BUY from this company. The flowers I received for mothers day are no where near the pictures. Half the size and most flowers were dead on arrival. It was truly shocking and disappointing to do that on mothers day. The berries box looks in terrible shape. I will have to run down buy things myself. The max they did is %50 refund, which is a theft considering the whole order is a sham. Avoid them at all costs…seriously

Delivered wrong address - I even walk to the neighbor to ask their door color is not even the same picture as show on picture this business is scamp. The help line is not even work.

Horrible! Didn't deliver but half the order and no berries. Took an hour to get the customer service agent to respond and my mother in law did not get her berries. I have ordered multiple times, but NEVER again. I will buy them local or make them myself! I do NOT recommend!!

I was very disappointed in the quality of the berries when they arrived the chocolate and the white chocolate were all cracked up in the box so exposing bare strawberries, and that’s not what I ordered. The ice packs were melted so the top of the box and the bottom of the box were wet which resulted in the chocolate covered strawberries having all the chocolate pieces broken up throughout the box. Actual presentation was horrible.

I ordered a kind of large expensive box for my mother for Mother's Day 2025. The berries arrived mushy and the chocolate melted. Then I had difficulty contacting them to complain. Finally got some guy on the phone who yawned repeatedly. He offered to give me another shipment. Why would I do that? I said no I wanted a refund. He insisted I could only get a 50% refund. The box was completely inedible. This is a horrible company. No Customer Service. They do not care at all about their customers.

If I could give them a negative number, I would. Placed an order on 6/6 with a delivery on 6/9. I reached out to them 5 minutes after placing order to cancel and they told me it was too late. I WILL NEVER ORDER FROM THEM AGAIN!! BUYER BEWARE!

Arrived on time. That’s the only good thing about this order. Berries were old, possibly fermented, and chocolate crumbled apart like wax. These are expensive and not worth it at all. Tried to contact but they couldn’t find my order even though I had a copy of the complete order and number. Very frustrating process.

I entered the delivery zip code for my order but when I completed the order, the web site auto-filled the address incorrectly. If I put a zip code in for delivery why would the site enter a city that doesn't match the zip code? I didn't realize it. It was delivered to someone I don't know in New York instead of Massachusetts. So, I contacted an agent and had a second order sent to the correct address. I confirmed the address including an apartment number. I was assured by the agent that they are 'so sorry' and 'we'll get it right this time'. Well, the second order was sent to the same random address in New York again! Some baffled resident has received not just one but two orders of chocolate covered strawberries, two Easter cards addressed to a stranger, and my daughter? nothin'. I tried a third time but they don't have the Easter items anymore (go figure). So I have lost about an hour of my life dealing with customer service (very slow), and the only thing I have to report is I got my money back. They did offer a $15 off my next order but I will never be back to use it.