Shari's BerriesReviews of berries.com

I’ve been ordering flowers and berries for years for my mom and this is like the third time she’s told me that two berries weren’t strawberries weren’t even covered with chocolate and the size of them has changed and I ordered 120 some dollars worth of stuff each time I’m not happy

I have purchased chocolate covered strawberries for many occasions for my Mother, and she and I were both seemed to be satisfied, until I learned about the strawberries. However, this year, I sent my Mother a dozen roses, she is 85 years old, and I learned that the roses never opened, and the pedals just fell off, no blooming of the roses. And after noticing MANY one and two star reviews, I have to say that I feel douped. Is there any type of compensation of or the loss on this very special day? Now, I can not trust the strawberries either. I WANT MY MONEY BACK.!

While the berries were juicy and fresh, the chocolate was waxy and flavorless.

I originally ordered an edible arrangement for Mother's Day, which was scheduled to be delivered between May 9th and 11th, but never arrived. When I reached out to customer service the following Monday, I was told that the order had been canceled, even though I received no notification of this happening. I was then asked if I wanted a replacement order and a $15 credit to which I agreed to and was given a new order number. I was told the arrangement would arrive the following day between 9am and 8pm. Unsurprisingly, the order still had not arrived by the end of the next day, and when I went to track the order, the number I was given didn't even work. Reaching out to customer support for the 3rd or 4th time now, I was told that the order number didn't match with my recipient's name and that the original arrangement was no longer available. I was then offered a similar "upgraded" arrangement (an add-on of 12 dipped strawberries) and told that it would be delivered the following day. This time, the order number worked, however, the "upgraded" arrangement was at least $15 less than the original arrangement I had asked for, and it did not include the 12 dipped strawberries I was promised. Exasperated by this point and debating on just canceling the order altogether, I reached back out to customer support to see if I could have the order modified to include the 12 dipped strawberries. Unfortunately, they told me that was no longer possible. It is now May 15th, and I still have not received my mom's Mother's Day gift. I have bought from this company in the past several times and have never had any issues, nor so many, on a single order. At this point, I don't feel comfortable doing business with them again.

Worse experience ever!!! I will never order from them again. My mother's day was ruined. My daughters birthday was ruined....I wish I could give them a negative 1...

Shari’s Berries is a complete scam. They make delivery promises they clearly can’t keep, and their customer service is beyond useless. I paid an outrageous amount of money for strawberries that never showed up on time—and ended up spending more time on the phone chasing them down than the order was ever worth. What’s worse is the shady vibe I’m getting from the whole operation. If I hadn’t personally followed up multiple times, would they have even shipped the order? Or just taken the money and ghosted? It honestly feels like they were hoping I wouldn’t notice. And let’s talk about the agent who took my confirmation on Sunday. I said “yes for both orders.” If that sounded off or confusing, why didn’t they clarify? Instead, they just let the mistake slide and left me scrambling days later. To top it all off, I’m stuck talking to robots and getting canned responses when I need real answers. Shari’s Berries has been nothing but a disappointment—don’t fall for the glossy photos and fake promises.

Absolutely horrible, no customer service. Productive delivered late and damaged and who can I share that with. No one! On their website and on the email it says simply chat with us LOL if you refresh the screen it shows for a split second chat with us and then it disappears. Best way to handle this is call your credit card company and get a hundred percent credit! These people are not worth dealing with.

This is the worst company ever. I ordered chocolate covered strawberries for my mom for Mother’s Day. They were supposed to arrive between Thursday and Friday. Instead they arrived Monday after Mother’s Day. They were warm and damaged. When I tried to contact customer service and get a refund they offered $15 off my next purchase. I will never order from them again. I asked for a full refund and they said in order to get a refund I would have to send the damaged strawberries back. As if I’m going to have my mom go through the hassle to send her damaged, late, inedible, Mother’s Day strawberries back. You can’t even talk to anyone on the phone to get help. They tried to blame fedex and took zero responsibility for it. I understand mistakes happen but at least try to fix it. I will never order from them again.