BerlitzReviews of berlitz.com

The school is okay when everything is going good, the teachers are nice and you can learn something. I did the classes in the centre and also online. But watch out, because when you don't like the class and you want to withdraw after the first class as it doesn't meet any requirements of a proper class. Online class with 10 people, 80% in the "breakout rooms", so with another participant but without the teacher. You can do it for free just talking to the people as no one is correcting you there. When you try to withdraw and show the consumer rights proving that you can, be prepared that they will answer saying that they are not going to reply to your emails anymore and you can send a letter. They don't care about the binding rights in the European Union. It is crazy, watch out for this school, because when something goes not their way you need to be ready to go to court.

My private Russian lessons with Berlitz have been unsatisfactory due to the poor quality of the materials and instructors' high turnover. Materials: Berlitz’s Russian language materials are outdated, sexist, poorly designed, and incomplete. The Berlitz Russian language “book” is a collection of scanned pages that lack the most basic organization: no page numbers, no table of content, no explanations of the grammar, and no vocabulary list. The book is hefty on grammar, yet the grammar rules are never presented clearly. The grammar “exercises” are mostly a collection of exceptions to a rule that has not been presented. To remedy the gaps, the instructors all use their own materials – but those are usually not available to the student. I am apparently just supposed to “remember” and watch the lesson recording. But the lesson recordings are of such poor quality that I cannot even read what the instructor writes on the screen. Most of the instruction has no written trace – I have to make screenshots to record the lesson. And those screenshots cannot even be printed. Despite what is advertised, I have not gotten access to any online practice or support materials. One of the instructors told me that Berlitz does have newer, better materials (“Russian Step by Step”), and in some of the communications, BVC wrote they would move me to the new materials. But despite my insistence, I never received access to the new materials. Their "academic expert" feedback, in turn, was that “We are aware the Russian materials are problematic because people have complained, but it is what we have.” Instructors: Berlitz swapped out my original instructor and started rotating instructors around at every lesson. There is constant confusion about how long the lesson is supposed to be, what was done last time, which materials to use, etc. Dear Berlitz: I wonder why you ask for my contact information. I have sent this exact write-up to the virtual classroom team many weeks ago. Unfortunately, you have not resolved the problem. I have contacted my employer (who is paying for the classes) to ask them to change vendors.

My italian instructor was exceptional. She was thorough with a great personality. She has inspired me to learn more.

We were so impressed with Annie. She is not only very experienced, her passion and care for teaching are beyond. My 13 year old son likes her a lot. Thanks a million to Annie, my son has a jump start for his high school French.

I took private lessons. I liked that my instructor was able to tailor the lessons to my level, not only with a sophisticated textbook provided by Berlitz, but also with the supportive materials he provided. The instructor has a lot of experience in teaching and is very reliable.

I had a great experience learning Spanish with Berlitz. Alma was a great instructor and made it a fun experience.

**Updated Review** I’m not sure how the mixup came about regarding the English Business Course assigned to my wife, but Berlitz staff were very attentive to correct the issue to her satisfaction, now my wife is happy with her assigned course, and needless to say, if she’s happy I am happy! Thanks a lot to Berlitz customer service

I'm helping a friend try and take this test. She has emailed them for a week trying to obtain a correct key. The one they sent says it is already in use. She is running out of time!