BerlitzReviews of berlitz.com

Dealing with Berlitz has been a nightmare. I signed up to Berlitz Connect on their website, paid about $100, clicked the enroll button and then... nothing. I didn't even get a confirmation email saying that someone would contact me the next day to complete the process the next day or ever. So there I was, out of 100 bucks, waiting for someone to tell me where my money went. So far, I was only puzzled as to why an online company wouldn't give their customers the peace of mind of letting them know what's going to happen next, but I thought it was just curious and not a big deal. But it gets worse. The next day a representative called and told me she would finish the enrollment and send me my login information, that I had to sing a contract, and that everything would get up and running within 1 hour. It took them all day. When I finally logged into their platform I was so disappointed, coming from apps like Babble and Duolingo, the Berlitz Connect platform is very outdated like something from the 1990's. But It worked fine, so I was ok with it. But I quickly realized that things weren't going to work when I found out their live classrooms are only available on weekdays when I am at work. No class on evenings or weekends. Now, their live classrooms was one of the reasons I signed up for Berlitz and once I realized they ran on a VERY limited schedule I decided it wasn't a good deal for the price I was paying so I decided to cancel. This is where things really go downhill. FIRST I asked them to cancel my account within the 30 day period. But Berlitz doesn't care wether or not their system works for you, they will want you to pay for some ridiculous activation fee that's either $200 for the 6 months program, or 350 for 12 months. Granted it's in the contract, but Berlitz never let me try the course before I enrolled, nor were they specific about their their nonsensical limited schedules. Fast forward a week, my account is still up, it hasn't been cancelled even though I have contacted my advisor many times and Berlitz is still trying to charge my account. They didn't even want to hear the reason why I canceled. To them if it's on the contract, then it's on the contract. But I don't care how long it takes me, or how far I have to go, I am not paying what they are asking me to pay simply because their product did not fit my schedule or my expectations. I am fighting this, no company should treat their customers like Berlitz does. Stay away from Berlitz and save yourself a huge headache.

Berlitz was absolutely one of the worst learning experiences I've ever had. It started with booking it. They hit you with that it's a perfect time to book a lesson as there are a lot of people that are looking for the experience to learn a new language. I eagerly booked. I then waited 8 weeks cause they couldn't find the necessary amount of people to start a class. During that 8 weeks they called me each week apologizing and trying to upcharge me private lessons. I refused cause I have a hard time learning things by myself I wanted multiple people that are also learning at my level. They then called me and said we have the right amount of people for the lesson. I was excited went into the lesson and they had one other person than me for the lesson. One. Whatever I was finally having lessons. It proceeded normally for about 4 weeks and then daylight savings happened and this is when a mediocre learning experience got even worse. They switch professors on you to whoever is available and Berlitz has professors that have different times zones and not all have daylight savings. No problem right as long as the lesson manager and programmers accounted for this there should be no issues. The problem is they didn't account for this. So the time for the lesson kept changing without any warning. Even if it came with warning it would still be an issue as a lot of people tend to build their schedule around things like this. The other student in my class gave up. She might have asked for a refund and honestly I should have too. I then struggled to learn by myself the material I wanted to learn with others while Berlitz still continues to mess with my schedule and my patience. Update: Berlitz has asked me to provide information so they can reach out for feedback. As of yet they haven't gotten back so don't take their reply as a genuine attempt to improve and take it as an auto reply to save face.

La escuela es horrible no tiene bueno atendimento. El financeiro es horrible, cambiam siempre los maestros, no importa se tu estas aprendiendo. No recomiendo para nada

Espero que vuestros hijos no tengan un accidente en el campamento, porque la respuesta no puede ser peor. Casi un año después, no hemos conseguido una copia la póliza de responsabilidad de responsabilidad civil y de accidentes que según la web, está a disposición de cualquier interesado: MENTIRA El accidente fue importante, con ingreso hospitalario y no han cubierto ni los costes de hotel en el que nos tuvimos que alojar.... Por no hablar de los costes que aún tendremos que asumir con el tiempo, dado que el tratamiento médico aún no ha terminado... TREMENDO......

Terrible place, i enrolled english course, but it was very big mistake, do not enroll this place, waste of time, i finished the my level, i am still waitig for passing another level, I want my money, but they said I have to pay all of the money, do not enrol, I am warning you

Ich habe mehrfach versucht über das Kontaktformular Informationen über geförderte Sprachkurse zu erhalten. Bis auf eine automatische Nachricht, dass ich gespannt warten soll, ist nichts passiert. Seit Tagen erhalte ich keine Antwort. Berlitz hat offensichtlich kein Interesse!

The online version of Berlitz is not an option for people looking to learn a language. The first two courses were wonderful but the issue was then is when you go to a third course. Berlitz does not offer a "natural progression". With so many bureaucratic issues I gave up. My wife was put on a course that was so far out of her range she changed it after complaining. The new course was also inappropriate she gave up. When approaching Berlitz why she was not participating anymore, Berlitz admitted she was on a level 5 course (not what she asked for) but as she "agreed" to the course (it was the course that she was advised to go on) there can no be no second change or refund. Now we are looking for a new course but have to start again as Berlitz method is not recognised. So CHF 5000 down the drain in training between the two of us. Not really happy with this company or method. Unfortunately your response is incorrect - she did not chose this course - you advised her to complete this couse. I think the issue is that with no correct couses available your sales team provide inappropriate couses. At no time was she told this was a level 5 couse. She has not completed 75% of the couse she on and only did 2 lessons and then gave up after being exasperated by the dealings with yourself and lost the energy to engage any further. We are happy to part ways as I said just disappointed as living in Switzerland and wanting to learn German we hoped Berlitz was the solution - unfortunately it is not and my recommendation to other learners would be to look else where. Or for new learners to understand clearly the learning path so that they are not put on random inappropriate courses when the correct one is not available. If you could respond to this thread with your fist 6 lessons that you would recommend for new learners of the language that would be helpful. Thé only reason that this had come up is that after a follow up for yourselves your agent (let slip) that the couse she was on was level 5 - when she had asked the trainer about the difficulty of the couse he said they were not allowed to mention the level if the couse.

Our family, which includes 2 adult daughters in 3 different locations started taking German through Berlitz about one year ago when the pandemic was taking hold in our area and Berlitz was working hard to move to online studies. While there were some issues initially, they have been resolved. We have since taken Berlitz German classes 1-4. The classes were excellent and Ana Nardo did an outstanding job of coordinating our needs with Berlitz scheduling. We found that working with one teacher who best suited our learning style was optimal for us. Once we found an instructor that we really liked, Ana went over and above to work with scheduling so that we could work with him. We also highly recommend Stefan Carow as a German language instructor.