BerkeywaterfilterReviews of berkeywaterfilter.com

Been a long time Berkey sport bottle user for about 10 years! Got two new ones and they leaked by the cap on both of them. Also, once we purged the filters the water tasted horrible (used a water fountain). Don't buy them! I tried to return them and they said you have to pay for shipping and they will review the claim from there. I told them to send me a return shipping label but declined. They don't stand by their products and the "burden" is on the customer to return shipping and then "hope" they will replace. I felt paying for shipping was not right and that they should stand by their product. My advice, there are many other options go with another highly rated product!

It’s honestly so sad that after 5 years of recommending them and buying them I have to redact that and switch filters. What’s important to note about all the bad reviews is that Berkey has created a system of no accountability. You have a bad experience and they claim “there are several different Berkey headquarters and suppliers your bad experience wasn’t with us, it was with one of our partners”. No… it was you buddy. It was THE customer service line from THE website. I got hung up twice while inquiring about a brand new filter arriving broken. Instead of even trying to problem solve the lady was rude and hung up on me, denied it, then did it again and laughed. The founder actually followed me on tiktok and I thought surely I could reason with him. Nope, zero accountability. Lied through his teeth. I am seriously shocked that such a large company would care so little about customer retention.

I ordered a Berkey without doing my research. Many bad reviews. I requested a return for my unopened filter. Not only do I have to pay the shipping, there’s a 15% restocking fee. How ridiculous.

If I could give less than 1 stars, I would. I've had my berkey for almost two years and it's been working good for the most part. But all the sudden, it has stopped filtering properly even after scrubbing the filters and re-priming. I called customer service to see what else I could do and the representative told me she couldn't find my name in the system. She said it's possible that my berkey came from a "different manufacturer" and that's why my name wouldn't show up for them. I told her I ordered directly from their website and she explained they sell from multiple different manufacters. I don't understand what that means but I feel they should still be able to look my name up in their system. It's been two years.. I no longer have an order confirmation email (if I ever had one). Basically, I'm screwed. Thanks Berkey! DO NOT ORDER FROM THIS COMPANY.. big time scam.

BUYER BEWARE!!! This is by far the WORST company I've ever had to deal with. I got tired of using a junky PUR counter top filter and during the Black Friday sale decided to spend $400 on a Berkey. It was shipped and delivered promptly, however the delivery company they chose to use (UPS) decided to deliver my package to the wrong address. I took the day off of work to ensure that the package wasn't stolen off my porch and was outside 5mins after said delivery. SUPRISE! No package. I immediately called the USA Berkey and UPS. Both companies claimed it was delivered and both companies told me it was the others fault and neither took accountability for this failure. This package was delivered to a lucky random stranger over a month ago as of the writing of this review. I've spent over 8 hours of my personal time trying to locate this package. As of this review USA Berkey has done nothing to rectify my lost/stolen purchase, they've blamed UPS, which I agree, is UPS' fault for delivering to the wrong address, however I paid for a $400 water filter that I never received and USA BERKEY should have immediately sent a new product but refuses to send me the product I paid for. Today December 24th I spoke with UPS and they told me that USA Berkey CLOSED my investigation with the missing package days ago but never informed me they did this. I wish I would have read the reviews on this distributor for Berkey before purchasing. Absolutely trash customer service from this company.

Terrible, terrible customer service!!! Quick to take your money however and not deliver! Have you noticed the multiple sites with various prices ... all active at the same time. You can pay full price if you don't hunt a bit more for a site that extends a sale offering or bundle. Definitely don't fall for their $25 credit voucher that they never send ... email after email and they play coy and send you in circles! I soooo wish I had read more of these reviews before I spent the money for their system ! Urghhh...

Worst customer service I ever accounted for in a company. We ordered a Berkey system and had it one week and the filter was not filtering so we opened the lid and the very expensive filter was broke. It was defective yet they would not take responsibility and would not offer a new filter. Horrible experience

Worst customer service I have ever received from a company. They only sent part of my order (it was a bundle and they didn't send the second item). I spent about 4-5 hours over two different weeks trying to reach someone about it. The first woman told me I didn't originally pay for the item (ahem, it was a "bundle") so therefore it was never shipped and I would have to order it. What? She ended up hanging up on me mid conversation. Had to call back three different times and wait on hold for 40-45 minutes again, was promised that managers Katie Miller or Sarah Gonzales would call me first thing Monday. No one called. Next day tried to call again and their online phone system wasn't working. Once I got through the 10th time, they state the #3 button goes for warranty and replacement, but actually takes you to technical assistance. Can't even get the phone system right. Finally got through after wasting much time, and the man said that they couldn't send me a replacement before I leave the country (8-10 business days only). I had to escalate again and when I heard back from Sarah Gonzales she was super rude, spoke over me, and told me they never send "replacement" items 10 days after the order being placed, maybe 30?? I said, it isn't a "replacement," you forgot half of my order and I have documentation it was never included in the original, sealed shipment (The original order was delayed on their end, btw). Honestly, go elsewhere. If I could get my 4-5 hours back, I would gladly run from them. I had purchased a few filters from them, but would never ever recommend this company to anyone.