BerkeywaterfilterReviews of berkeywaterfilter.com

Absolutely terrible company. Impossible to get ahold of and if you email them, they just send an automated response. I paid $375 for a piece of stainless steel that I can’t even return. It takes at least 5 hours to filter 1 gallon of water after just freshly primed not 2.75 gallons an hour like they claim for the Big Berkey. Total scam. DO NOT PURCHASE.

This company has the absolute worst customer service I've ever experienced. I accidentally had an order shipped to the wrong address. I called them, left a message and sent an email before it was shipped asking them to please send it to a different address. I was assured 3 separate times that the package was being rerouted to the correct address. After it was delivered to the wrong address, they would not lift a finger to change the situation. I called FedEx, explained the situation, and told them I wanted to refuse the shipment. FedEx was extremely nice to deal with and was kind enough to retrieve the package from the wrong address where it was delivered and send it back to where it came from. I had to go through a PayPal claim escalation to get my money back. I hope this company shrivels up and dies.

Do not waste your money. These filters do not work and are crazy expensive. They won’t accept returns or issue refund. I live in Arizona, there are a lot of mineral deposits in the tap water, including calcium and salt. I noticed no difference from the tap and filtered through the Berkey. I ended up purchasing a water solids testing device, which basically shows how many solids are in water. My tap was 408, the Berkey 398! A bottle of Kroger water was 30 and Dasani 33. I have a hard time believing the filter could possibly work on anything smaller and harmful. I requested a refund, their customer service just copied and pasted a ridiculous 10 day, un-opened product policy. So much for “satisfaction guarantee”.

The company behind this website, and you cannot find out who owns it or where it is, will not stand by the products they sell. If you get a defective product, you will be denied a return or refund, and will be forced to resort to the manufacturer warranty. In the case of a filter I purchased, that warranty merely allows for its return at my expense followed by the "opportunity" to buy another one at a discount. I got no traction with them trying to get them to take a blocked filter element back and indeed they lied to my credit card company and claimed that I alleged a fraudulent transaction. There's nothing unique that they sell and you can get Berkey filters from hundreds of competing companies. I advise you do that and avoid this one, they're not worth the trouble if something goes wrong.