SM
They made a mistake and willingly corrected it
Thanks I was sold the wrong product. When I asked if it could be the wrong product they insisted that it was correct. I spent more time trying to make it work and then pointed out that it seemed to be the wrong product. Once we were on the same page they took responsibility for the mistake and immediately refunded my money. Even though this transaction was a bit of a mess I'd give them another shot at my business next time. You changed your reply to say that you don’t support the product that I was sold the key for. That’s fine but you sold me the key even though I asked for something for Windows 7 Embedded. I’m not trying to make a big stink about this but I did spend a waste a fair amount of time trying to figure out why it wouldn’t work. Mistakes happen. Not a huge deal but your reply was not an honest representation of what happened.
Response from BEMO | CybersecurityJan 21, 2020
We apologize for the poor experience, sometimes we make mistakes. We will do better next time! :) Meanwhile, our online documentation stipulates the product is only intended for Windows 7 Professional, not Windows 7 Home or Windows 7 Embedded.