BeltoneReviews of beltone.com

This is somewhere between a complaint and a lesson learned. Several years ago I knew I needed aids. Contacted Beltone and had a hearing test and they recommended aids. So I contacted my heath insurance, FEPblue. They approved a request to have them fitted. For the next several years my Beltone office managed by Debbie M took care of me. Reminded me to come in periodically and be tested and to do whatever maintenance necessary to keep the aids in top working order. Things were good. Then Debbie retired. Next trip to Beltone office, the new manager started digging my ears, scratching the canal until I screamed STOP. I left and went right to my PCP. She took a look in my ear and told me don’t ever go back there and put me on antibiotics. Then a few months later one of the units quit charging. I called another office in another town to have the unit repaired which I thought would’be under warranty. Then I got the news. Beltone gives you a three year warranty while FEPBlue will only replace the pieces every 5 years. Meanwhile in those two uncovered years I get to pay $400 for repair and both needed repair for $800. I do get a one year warranty on the repaired units. Once that year is up I am out of there. I will be going with the new German technology. Bye bye Beltone.

My appointment was at 9:00. The hearing specialist walked through the front door at 9:10. So…we were off to a great start. She brought me into her office, where she had prominently displayed a certificate designating her as an “Advanced Master Hearing Aid Practitioner.” Interestingly, it was signed by her own mother, who owns/runs that particular location. Okay then. She asked me a few questions and took me into the booth. She tested air-conduction thresholds, masked one ear…and then she was done. No bone conduction with masking. No speech reception threshold. No most comfortable listening level. No word recognition testing. No QuickSIN or other speech-in-noise testing. No UCLs. None of it. And then came the sales pitch. “Basic” hearing aids: $3,900. “Premier” hearing aids: $5,900. The Premier aids are literally the same technology as premium hearing aids I got elsewhere (Jabra Enhance Pro 30) for significantly less ($1699 with much better warranties and services). Earmolds? $100 each. Elsewhere, that same $100 can get you the pair. And Real Ear Measurement at the fitting? They don't do it. Now, the “Master Practitioner” was perfectly friendly and pleasant. No complaints there. But mercy! As a longtime hearing aid user and healthcare professional, I went into this knowing exactly what I was looking for. And it was quite eye-opening! People, please ask questions. Ask what testing is being performed. Ask whether your provider follows hearing-aid fitting best practices. Ask what is included in the price. And shop around before spending thousands of dollars. Because hearing aids are expensive enough without paying thousands more and potentially receiving less clinical care in the process, like what you'd get at Beltone!

My Experience with Beltone Hearing and Care Credit has been nothing but frustrating and unpleasant. I agreed to purchase insignia hearing aids from Beltone Hearing on December 22 2025. Over the following eight months, I worked with two different Beltone Representatives in an attempt to achieve a proper and comfortable fit. Unfortunately, during that entire period I experienced nothing but ongoing frustration. The hearing aids repeatedly slipped out of my ear canals. The microphone molds were replaced twice and rubber sleeves were later tried, but neither solution was successful. When the hearing aids are inserted but not properly ,fitted the seal is compromised, causing a high-pitched whistling sound. The whistling has been embarrassing . particularly when I am around other people . For example , when I attend my gym or martial arts classes , which involve smaller groups of people, The whistling is even more noticeable. On several occasions , I have felt forced to remove the hearing aids because of the embarrassment and discomfort. After eight months of frustration, I attempted to seek a resolution and compensation for the the extended period during which I was unable to properly use the hearing aids.However Care Credit/ Synchrony Finance The company associated with my purchase , appeared to interpret my efforts to resolve this issue as a default on my loan. That was never my intention. My impression was that the financial side of the situation was more focused on protecting its profits than addressing the concern of a customer who had spent a significant amount of money on a product that was not functioning properly because of fitting issues. Personally , based on my experience , I would not recommend Beltone Hearing. These are High-end and expensive hearing aids , costing more than products offered by some other hearing aid companies. For that level of investment , I expected a much smoother experience and a stronger commitment to customer satisfaction. Beltone also promises lifetime care. ,but in my experience , that promise has not lived up to my expectations , especially considering the high cost of there products. after a very long and frustrating process , the hearing aids are finally , fitting better after different grip-style rubber microphone plugs were tested. For a company selling high-end products and promoting long term Customer care and satisfaction , I expected much better service and support. Sincerely Greg Farina

I had a really bad experience with Cameron at Belton. Just interested in the money. First I brought my hearing aid in to be repaired,, he said it wasn't worth repairing and talked me into a new pair for 6,200 that never worked. I finally returned them and Alegra(i was paying monthly on credit) gave me my money back, however Cameron has kept the 1,000 I put down with him as a deposit! I also paid 485.00 dollars to repair the my own hearing aid. I have asked several times for the 1,000 back which I could use,I'm on a fixed income but he totally ignores me. I am very disappointed and upset. I feel this is morally wrong. Shame on him for taking advantage of a 79 year old woman. I hope this will help someone else!! So WRONG!!

My Dad's purchased beltone hearing aids in Shawnee Oklahoma . They were quite expensive but they have a good warranty.Well one of my Dad's hearing aids wouldn't work so we brought them back to the beltone office where he purchased them .Well the "Dr" wasn't in he was on vacation for a whole week . The lady at the front desk did not know anything about them and couldn't help us at all. So we went 2 blocks down to a different office and they were really nice and helpful. They replaced a wire that was broke and downloaded an app so we could adjust them on the phone thru the app. Dr.Gospel did not even mention the app at the beltone office where we have the warranty. So we got charged $165 for fixing the hearing aid . Well to be honest they were 90% nicer and helpful than the Dr at Biltone ever has been . So we came back today and ask him to reimburse for the fixing of the beltone that was under warranty. He would not reimburse and was quite rude. These are $10.000 hearing aids and he would not help out at all. Needless to say I would definitely not recommend this place to anyone . Dr Gospel is not friendly or helpful. He wanted my Dad's to go a whole week without hearing until he returned from vacation. He claimed no one could fix the hearing aind but him. The lady down the road fixed them and showed us how to use the app she downloaded for us Dr Gospel did not even let us know about the app. And still today said my dad had to have an Apple I phone to use the app. Which is not true at all. We have been using the app just fine with his Samsung phone( android). Thank You Connie N

Paid £5000 for the top range hearing aid already been replaced after 2 months as they were static and tinny battery wouldn’t last 12 hours the new ones came with a new rechargeable charger started off really good now back to where I was with the original ones don’t last 12 hours sent in requests via the app no reply

I had an overnight hearing loss in one ear, and since my wife had already purchased hearing aids at the local Beltone office, I went there for evaluation. I explained the history of my hearing loss to Greg, the technician, and he conducted a hearing test. He recommended a set of hearing aids. I said I thought I should get a second opinion. He said that the tests showed that I had nerve damage. Mistakenly thinking that Greg was a health professional with many years of experience, I overcame my reluctance and agreed to buy the set of hearing aids. I went home with the top of the line hearing products. Several weeks later I accompanied my wife when she visited an otolaryngologist ENT specialist for a problem unrelated to hearing. While there I mentioned my own sudden hearing loss to him, He arranged an immediate hearing test for me. The test showed that I had fluid blocking my inner ear and no nerve damage. He subsequently inserted a tube to drain the fluid, which fully restored my hearing in that ear. I no longer needed hearing aids. Both the insurance company and I have wasted several thousand dollars, each.. Your Beltone tech is likely not a health professional but a hearing aid salesman. Please visit a REAL hearing specialist before you waste your money on something you don’t need.

I've had my Beltone hearing aids for a few years now. Today I went to a scheduled appt. for a check-up with Eric Trotman. He was friendly, professional, and very knowledgeable. He fully serviced my hearing aids. My hearing was improved thanks to my serviced hearing aids. I highly recommend Eric Trotman, at Beltone, Auburn, MA, Barbara Weddleton