Belmont Moving & StorageReviews of belmontmoving.com

BUYER BEWARE! This is by and large the worst company I have ever worked with. We suspect they purchased the positive reviews on here because there is literally no way that they are either 5 or 1 star reviewed. The 1 stars are more than likely the correct reviews. I would give them NEGATIVE stars if we could. 1. We setup our move months in advance, and informed them that we had 3 apartments to move. (3/2, a 1/1, and an efficiency) We were quoted $6000 for what our rep said was 220 boxes (660 cubic feet) with furniture. 2. We never received a call from their company to get a detailed box list afterwards. Not to mention our rep (Tyler) was unavailable every time we called him and never returned voicemail we left or emails. We called them to confirm our item count and box list. The estimate jumped from $6000 to over $22,000!!! When they answered why, they blamed the rep Tyler saying that he had just started at the company and didn't know how to estimate. $6000 was the estimate for 660 cubic feet of space, boxes only, with no furniture. 3. After speaking with them and their acknowledgment of everything, they apologized and offered to reduce $1000 off the bill. Sorry, but no-one has $18k extra lying around for "just in case the movers price gouge." We had to look for another way. 4. End up getting a 2nd 26 ft Penske truck to offset the boxes/furniture that they would not take for us. All they took was our furniture and no boxes. Mind you, this left me and my family to bust our chops to load everything on our own, drive the 2nd truck up, and then unload - but that is another gripe on it's own. 5. When the movers came, I learned that they are not even an actual moving company. THEY ARE BROKERS! (which they never disclose to you on the phone) This was absolutely evident because they didn't have their own trucks, they hired a 3rd party company to move our stuff. The movers came in a freaking UHAUL truck! Totally feel swindled, part 3 of our epic frustration. 6. When they were loading our stuff, they couldn't lift our couch and told us there was a "heavy item" fee ($75), which I said if they could lift it and had no issues I was happy to pay. They could not lift it alone, and could not figure out how to move it out of our door (mind you, Rooms to Go brought it in with 2 guys with no damage to our property). I ended up having to help them get it out of the apartment and down the stairs. Afterwards, guess what happened? They still charged us the heavy item fee despite me having to lift it with them. 7. The second couch was a smaller loveseat. The kid tried to put it over the rails and wanted to drop it down to his partner. I absolutely advised them against this risky and ridiculous maneuver and told him that his partner would get injured if they did this. (his partner agreed) 8. Their first Uhaul broke down, then they had a second truck they rented. (added 2 full days to our move and they even asked if we could drive them to the uhaul company) 9. We waited almost 2 weeks for them and they finally delivered today. Mind you, we called in between and the company lied to us. We asked where the truck was, they said “We didn’t have enough items to ship directly via long distance shipping, so your items are in an air conditioned storage waiting for more people to move.” RIDICULOUS. All of our pieces of furniture are damaged! Broken wood supports on buffet, broken lamp shades, chips of wood missing from everything, etc. I am absolutely pissed off to say the least! The insurance was a rip off in terms of the cost of it, and the cheap insurance they offer with the move only covers $0.60 per lb. We will definitely be making a claim to cover all of the damages, but nothing will cover the amount of emotional damage sustained during this entire experience. I never want to hear from this ridiculous company again. TLDR: Unless you want prices jacked up at the last second, unprofessional service from start to finish, ridiculously extended delivery timeframes, and broken/damaged furniture all over - DO NOT WASTE YOUR TIME OR MONEY WITH BELMONT.

Hello nick rose! You are a poor excuse for anyone doing business with the public. You guaranteed me that if I needed ANYTHING, to just give you a call. I’ve called you a million times and you never call me back. You quoted me one price for my move, $2100 but you did not tell me that I had to pay more fees to other movers. I asked if you would give me time to read over everything before I signed, but you conveniently lied and told me that I had to lock that rate in or I’d lose the special. Then, when I found out about all the money that I still had to come up with, I was told that my deposit was non refundable😢. These people have stolen all my savings!!! My furniture is scratched up, chipped, lots of my beautiful vases are broken into bits and pieces and I’m totally stressed 😩. Lord have mercy on me for being so stupid!!! This company has duped me BIG TIME!!! Please whoever reads this, take heed! I wish I would’ve read the reviews first🤔😢. Shame shame shame on Belmont moving company, located in west palm beach Florida. I will be taking a trip there to speak with someone in person!!! Also, y’all beware of the movers they contract with!

I had a mover scheduled, paid extra to ensure that they would accept a credit card, and had them arrive 2 hours past the original window and on the phone with another customer who was threatening to call the police. They wouldn't tell me the specified date of delivery and wouldn't guarantee the quote even though it was binding. Customer service rep I talked to was really nice when I first booked and was reassuring. Reality was very different. I lost my deposit and all funds because of them. It's going to cost me an extra $3000 to move because of this mistake of going with the cheapest but highly rated moving company broker.

One star is too kind. These crooks are total scam artists. What kind of business has a phone number that picks up and says the inbox is full?? The "after hours" support number tells you to call back at the main number. They never answer the main number. They never return emails. They give you conflicting info and dates for packing and pickup and then don't answer the phone if you need assistance. All info is one way, you have NO INPUT once they have your downpayment. They are super helpful at getting the contract and getting your downpayment, but after that, you are their sucker. Do not waste your time or your money with these people. Certainly, do not trust your belongings to them or the people they hire.

I will never work with a broker again and Belmont is the reason why. At first, they seemed great. The first person I contacted to set up my binding contract for the move was terrific in explaining everything. Everything went downhill from there, however. The QA person who spoke with me the week of my move was calling the wrong number. The movers they brokered with, Gin & Lou, were late arriving because they were calling a different wrong number. They charged me more upon arrival, despite the contract. They quoted me 6-21 days after picking up my things, which was not what Belmont told me. In fact, they were a month late in delivering. They picked up my things in Colorado on 5/27/2022 and I never received them until 7/1/2022 - and this only after I had contacted the Better Business Bureau and a lawyer. No one from Belmont ever took my calls once my things were picked up, and Gin & Lou never returned them either. Horrible service. I will say, the actual laborers were great. All of my stuff arrived, and none of it was broken. Two terrible companies, however. I have definitely learned my lesson, the hard way.

Movers came late and then attempted to charge me fees that Belmont said subcontractors explicitly didn't charge. It got to the point that the movers asked for payment in cash up front before they started to move. Beyond having to pay DOUBLE the estimated price for the move (6500$), this experience has been harrowing. Additionally, our belongings came late and damaged. For the love of all that is holy, AVOID BELMONT MOVING & STORAGE.

This company is a joke. They quote you low then when they get there they add another $1000 on top of it! I was first told it would take 14 days, but when the guys got there I figured I would just ask. The men told me more like 7-8 days. That time passes and I call and she tells me “5-7 more days”(this was on May 23rd) I told her the men told me 7-8 days from date of pick up(May 14th) she said “oh they don’t know what they are talking about” Those 7 days come and I call and was told the truck broke down and it would be ANOTHER 5-7 days. No one ever called to tell me the truck was having issues. Another 7 days rolls by and I call my original guy Waylon and he told me “ oh no I have you down for June the 7th” The 8th rolls around and I call and she told me either the 11th-12th. It finally showed up on Monday the 13th so a full month later. They lost some of my boxes, damaged about 6 boxes and broke some stuff. I also got something from another customer. I tried to call Waylon twice and he never called me back.

By far the worst experience I’ve ever had with a moving company. I was completely conned by a gentleman named nick rose. Nick not only lied abt giving a realistic sq footage, but also abt time of delivery and claiming to “always answer his cell phone.” The inventory had been verified 3 different times prior to movers showing up, guess what…when the movers showed up, they said I needed almost twice the sq footage. I refused to be bullied into paying almost double the price and Belmont moving refuses to refund my deposit due to their incompetence of their employee “nick rose .” This company is completely unreptable and I pity anyone using them, my advice would be to run. After reviewing the initial deposit contract closer I also realized nick had done even better than I originally thought by telling me that deposit has to be paid by ACH, although the contract states credit card, cashiers check, amongst other options. The reasoning for this is so that they can steal your money being that the charges aren’t “disputable” because you paid by ACH. I assume they run business like this consistently and people just give up and take the loss, but not this guy, they’ll be hearing from me in small claims court.