Belmont Moving & StorageReviews of belmontmoving.com

SCAM - PLEASE SPARE YOURSELF HEADACHE, TIME AND MONEY. DO NOT CONTRACT WITH BELMONT. HAD I WISH I HAD READ MORE REVIEWS BEFORE ENGAGING WITH THEM. We contracted with Belmont mid September to move our belongings from Cambridge, MA to NYC. On 09/25/22, a moving company, Marshal Van Lines, subcontractor of Belmont, came to pick up our belongings. We had paid for already $1053 to Belmont, and even if we had listed every item, furniture and box that had to be moved to Belmont when contracting with them, Marshal and Belmont came up with additional fees. We ended up having to pay $2139. Also, they came up with "extra fees" such as "having to walk from the elevator to the unit" - which was about 20 ft, and "paying for every level" (we were at level 7 and we have 2 elevators in the building, so there wasn't any stairs implied), which they charged us for an extra +500$ cash that they didn't want to put on a receipt. At that point we were already thinking they were trying to make more money on our back, but all our stuff was already packed. 30 ++ days from then, WE ARE NOW 11/03/22, and despite having called Belmont and Marshal for weeks, WE STILL DON'T HAVE OUR BELONGINGS. Belmont says we have to contact Marshal to set up appointment for delivery, yet Marshal doesn't answer any of our calls. We told Belmont we couldn't get ahold of Marshal, and they claim they can't do anything until we connect with them - they are completely washing their hands of it. Reading the reviews from previous customers, they knew, when we contracted with them, that other customers had never gotten their belongings, yet they still hired them for subcontracting our move. They are completely dismissing our attempts to reach out to them, they either hang up on us on the phone, yell at us that they "can't do anything about it" and that it is something we have to figure with Marshal, which we never got into contract with in the first place. We communicated with the police department and they say several claims have been filed for this company already. If you read this and have not yet received your belongings, I would like to gather all unsatisfied customers to see if there is anything we can do about it.

Move from hell. They hired to the moon services LLC who destroyed and ruined and lost everything. They are responsible for who they sub out the move which I didn’t get your name until almost that day. They were the worst movers ever they kept upping their price. They were throwing my stuff off the truck everything I own is damaged plus I’m missing many things and I have things that don’t belong to me. Never ever ever go through this company. They are passing me off from one person to the next I’m getting no satisfaction I’m ready to hire an attorney. Kathleen Neill

The moving service might be great, for all I know. I chose to avoid them. The salesman who contacted me was rude and belligerent - almost from "Hello". I have 3bdrms (for almost 9 years) but "Brian" wrote up the quote as "2 bdrms" (cheaper). I noticed the difference, but "Brian" didn't change the quote. Instead, he sounded upset and accused me of telling him the wrong information. I strongly believe this was intended to be a "bait-and-switch." I wrote to customer service to note my discomfort. Brian called back the next day to try to convince me I had spoken with someone else, but then read his notes from our conversation to me. His impression was that we had a "great" conversation and that his quote was half of my other quote from a competitor. He wrote that I suddenly hung up for some reason. Perhaps I thought his 50% discount sounded like a worse offer than the competitor. Belmont might be great, but this one guy is not doing them any favors. None of this had to happen.

This is a scam company. They provide you with an itial quote, and then send you closer to the date of the move an inventory sheet to validate the quote. Filled out the inventory, sent it in and never heard back from them. the day of the move the sub-contracted movers show up, not Belmont and triple the price of the initial quote. The wont move anything until you pay the new price. Then it was guess work as to when my stuff would arrive at my new location. When I got the quote I was told 2 days after the pickup, but when the movers showed up it could take 4-7 days. After many hours of phone calls, the subcontracted firm said the best they could do was 3 days. I also was not told that my stuff would be moved out of the truck, put in a warehouse, until another sub-contracted firm picked it up. When finally delivered and they won't start unloading until; you pay the remainder of the bill. The furniture was damaged, boxes where crushed and they lost a dresser to a very expensive matched bedroom suite. That was Sept 17th,22 and as of today Oct 14 I still not not have my dresser and they do not know what to do about it. Do not contract with Belmont. I have been contacted by Trustpilot that Belmont wants more information to help them improve. If Belmont is interested please contact me directly. here is their Job Number B6918281 Belmont Moving and Storage did contact me after I posted this and they said they would correct the problem. That was 2 weeks ago and I have been in contact with them several times since then and they still have not addressed any of the issues. They keep telling me that they are not responsible because it was their subcontractor who caused the problem but I keep telling Belmont that I signed the contract with the, Belmont hired the subcontractor so Belmont is responsible. I have been in touch with the Florida Attorney Generals Office who have informed me that I am not the only one who has been scamed by these moving brokers. The Attorney General is taking action and they have asked me to contact the Federal Motor Carrier Safety Administration with my complaint. This organization issues the licenses for interstate moving. Please do not hire Belmont Moving and Storage.

Belmont Moving is a broker company, something they hide in the small print and fail to provide transparency when contracting with them. They provided a quote that was not remotely close to what was charged. The company that they sent arrived at 1:30 am and more than tripled the charge stating that they could just not do the job but the almost $1000 deposit I had paid to Belmont would be forfeited. As I had to move, I felt compelled to paid the significant increase. A move that was identified by Belmont to cost approximately $2,000 was over $7,000. But that wasn’t even the worst part of the experience. After loading the items, I was informed that it could take up to 3 weeks to receive my belongings. In reality, it took slightly less, only 19 days, with arrival at 7:30 at night. Once the unloading began, it was obvious that there was significant damage to furniture, in fact every piece of furniture. Not only were so many items damaged, but there are significant things missing. There are at least 6 large boxes, including items that are irreplaceable. Among missing items was bedding. How does one bring box springs and bed frame but lose the mattress. I have attempted to follow up with the company Belmont sent, but have not even received an acknowledgment that I have attempted to contact them. They fail to answer their phones, their voice mailbox is full and email goes unanswered. This has been one of the worst experiences I have ever had. I am struck by the statement from the individual I initially spoke with at Belmont when working to identify a company with which to contract. He proudly stated that Belmont moves many of our military. I have to say that certainly our military deserves significantly better than this company. Also, after review was posted, TrustPilot contacted me to state this company had asked for additional information (order #). I sent it but am clueless as to why Belmont asked for it. Was it simply to appear concerned or following up? I have heard nothing from them. I even sent a copy of a certified letter sent to the company they contracted the move to, no response or acknowledgment from Belmont. The other company won’t even pick up the letter sent certified to them.

0 STARS!!! If I could use a time machine to go back in time and NOT hire this company I would. First off, I was never told my things would take about 2 weeks to arrive, but by the point they told me that, I was only days out from moving, so I just thought it would be fine. It ended up taking them about 6-7 weeks to deliver my things.Throughout these weeks, anytime I would call and ask for an update, NO ONE would give me a direct answer. I honestly thought about filing a police report because all of my stuff was just gone. After I finally got my stuff, I noticed multiple pieces of furniture were chipped, desk chair wheel had been broken and my mattress was covered in dirt. But I was so damn tired of dealing with this absolute hell of a company, I just decided to get over it and move on from this experience. Today, I go to turn on my $500 recently purchased TV (which they charged me an extra $100 to box up) and it is broken. It’s clear something smashed the screen. So I paid an extra $100 for them to “protect” my TV only for them to ruin it. I am so furious I spent almost $3000 for them to break my belongings and generally just not give a crap about me as a customer through this entire process. Please save yourself the trouble and loss of money. DO NOT USE.

Do not trust this company. Do not use them. Their sales advisor (Blake Stephens) assured me that my deposit would be refunded if my move did not happen. Instead I was told by their customer service that the deposit is non refundable. Blake is not returning calls or emails. This company clearly does not have any morals and does not care that one of its employees provided false information just to keep my deposit.

If I could give negative stars I would. First - they showed up two days late and at 1:30 AM. Then they said they would have my mother’s items here the next day - they arrived weeks later. When they did arrive - EVERY piece of furniture was broken - every single piece. There are multiple boxes missing. They brought the bed frame but no bed. The list goes on and of course now - no contact. If you want any of your belongings after you move - DO NOT CHOOSE THIS COMPANY!