Larry
Poor Belgard customer service and nothing from Truscscapes
Customer Service of Belgard and No service of Tru-Scapes. I like my payers and my local Belgard represenative. What transpired is that in the catalog is a light company ,Tru-Scapes where most of the problem occured. I purchased lights and a transformer from Shamrock Building Materials and they were excellent. There is a Blu-Tooth App for the Transformer, which apparently doesn't work at this time. The Tru-Scapes rep. told me that once I connect the lights, everything will fall into place, false. So I called Belgard customer service and found out that they were two separate companies, however there is no way to no that. The main customer service representative for Belgard gave me her direct line, which was of no benefit. She never called me back and I even tried the general customer service number. This is in a way guilt by asociation. You put the lighting companies product in Belgard's catalog, but if there is a problem, you left me high and Dry, I could not reach Tru-Scapes after this event, so I will just move on unhappy. A friend of mine chose Belgard, in Denver and spent about $80,000 and no lighting. How many future unfortunate people that select Belgard and Tru-scapes is the question. Had Belgard customer service called me back, you probably wouldn't read this story.