Bel FurnitureReviews of belfurniture.com

If I could give them a zero star I would. Ordered from instore, some of the items they did not have so I ordered it online- had no issues with this. They then message me with the online order about my card- even though the money had been taken from the account. CUSTOMER SERVICE IS A JOKE. They are so rude and speak to you like you are an issue. Took over an hour to find out what was going on with my order- 1st lady did not know anything, I asked her to put me through to a manager (and was kept on hold for 15-20 min each time) put me through to the manager to find out she was not one and she even said that she did not know why I was put through to her (so I was lied to) finally got through to a manager and she said the website is out of stock of my items and I will be refunded- this left me so upset and angry as you have already taken my money and said the items were in stock, and the pieces I ordered were to match the furniture I ordered in store. I had to then call up the different stores to see if they had two items that I needed- again just the way the staff answered the phone was so rude, they would keep me on hold and not get back to me. The lack of communication with this company is a joke, they just keep passing you along and blaming each department. Fast forward I have not received my refund for the online order - I call up, wait and ask calmly and nicely what's happening, to be put on hold for 20 min and no one gets back to me. I call back and the same lady cuts me up and says you need to dispute it with my bank (at this point they have not issued the refund) and I do cuss her out as she kept me on hold with the intention to give me no information and this is the 3rd phone call in to find out what's happening with my refund- of course I'm going to be upset. I have been patient and understanding up until this point and now she has brought me to tears as they have TAKEN my money with no items delivered to me and all I keep doing is calling up and being told call this number or that number- THE MANAGER said I'm not dealing with you and hung up. Got through to another person and was crying down the phone all I want is my refund (I would of cancelled the whole order however at this point the window for cancellation had passed) she was fixated on my disrespectful words to her untrained staff member- which I can fully apologise for however I am being disrespectful now and treating them how they have been treating me- if she had not left me on hold for 20 min and got back to me with what I was inquiring about I would not have called back in tears angry and frustrated for an ERROR they have caused and wanted my money refunded. The manager said I am doing this to myself and I'm doing the most- again I want a refund for items you did not have in stock- She then hung up. They have given me no communication via email about my refund or any level of customer service- I'm more than happy for them to listen to the calls- In fact I urge them to, as I can only be understanding and patient to an extent, but when you take my money and are not refunding me as you do not have the items in stock its stealing at this point. This was my first experience purchasing from them and I absolutely urge anyone to not buy from this store ever the customer service is not worth the hassle- they have hired people who lie and have no professionalism

I bought a recliner at Bel's Furniture in Humble, TX. The chair began to fade in different area of the recliner in less than 2 months. It also began to peel, even though I was told by the store manager, that the recliner was leather. I called the general manager, sent photos for the areas on the recliner as instructed. The general manager told me that this particular recliner had never had an issue in the past, therefore he would not be able to replace the recliner but that I was welcome to come into the store and purchase another new recliner. I couldn't believe what I was hearing. I had just purchased the recliner and as a returning customer, Bel Furniture was not willing to assist me in any way. Not a professional way to treat a customer, nor will I go back to Bel to purchase another item! Be careful when purchasing so called leather and you are really purchasing cheap furniture from a furniture store that is not willing to replace or refund.

Bel furniture refused delivery my recliner I just bought a couple days ago. I’ve been on the phone several times. I’m disabled and cannot pick it up. Explaining all this to the story and responses was a negative Larry

Do not order from Bel furniture. Customer service is the worse. The play the check is in the mail game when it comes to delivery of your furniture.

The coach is sagged and belfuniture refused to fix it. We didn't enjoy the product at all.

Bel furniture online is a fraud. They will frustrate you out if your own money. I ordered a furniture online and when it was delivered. It didn’t match my space and was too dark. I immediately called and sent an email for exchange. Took them a week to reply me saying I will pay restock and another delivery fee and the difference from the furniture I wanted. I replied immediately that I will pay. Only for it to take another week of me calling and wmailing daily before they finally called. They actually called me for another delivery of a sofa I bought and that was when I talked to them about my issue. The lady asked that I send my ID and the card I want to use and pay. I did the next day as I was at work. It’s going to a week again and nothing from them. Finally on Monday she sent a payment link which was the wrong one and I called and emailed immediately. Up to this moment no one has returned my call or email. I will be reporting them to BBB after this review and they will pay my money with interest. They are fraud!!!!! Bel furniture online will eat your money and ask you to do your worse.

Bought a powered recliner for my father-in-law who is 92. After 15 months, it died. so out of warranty. Bought a new powered recliner with 5 year warranty. It lasted about 18 months and quit. Called warranty server. After many calls and three weeks, they came and declared the chair dead. But the warrany only covered a payout of about half of what the original chair cost, or the option to get your money as a credit on the new chair. However, you have to pay a re-delivery fee which is higher than the regular delivery fee. Chairs don't last and are a pain to get replaced. So we got another chair that maybe will last another 18 months.

Warning: Do Not Buy from Bel Furniture in Del Rio! We bought a bed from Bel Furniture, and they sent the WRONG one. When we called to fix the issue, they never took responsibility or even apologized. They promised to send the correct one the next Monday, but guess what? Canceled. Why? Because it was "out of stock." Now, TWO WEEKS LATER, we were told it would finally be delivered—only to be canceled AGAIN with no explanation. The worst part? They claim the order was changed in their system, but by WHO? Not us! Looks like they didn’t even have the bed we ordered and just sent whatever they had to make the sale. And somehow, they knew the order was changed but never bothered to tell us? They were all smiles when taking our money, but the moment there was a problem, all we got was excuses and blame. This is NOT how you treat customers. We all work hard for our money and expect honesty and respect—especially from a local business. Instead, we got nothing but a headache. We will NEVER buy from them again, and we’ve now hired a lawyer to get our money back or the right bed. If you’re thinking about shopping here, think twice!