Bel FurnitureReviews of belfurniture.com

The DRAWERS don't fit in the Captain bed.... two of them stick out and do not close Flush like the others.

I was bamboozled. The color of the living room furniture set was totally different than the color on the website. The color I got was a puke green!! I emailed customer service and sent photos to which nothing has transpired and here it is about a month later and I still haven’t received a response back from them yet!! The rocker recliner is also cheap it’s already screeching and making noises.

Bought a sectional and some chest drawers. waited a month to have them delivered only for them to show up with the chest drawers by themselves. No prior notice of any delays with the sectional was communicated. Called the Katy Store and the manager promised to have it delivered in 3 business days. They showed up only for us to discover that they had sold us the floor model. Called the store and was told by a very assuming and unhelpful manager called Rueben that we would have to give back a 25% restocking fee if we cancelled. We argued but it was not being useful and so we just needed to have the sofa gone. This cost us almost $550. To this date we have been unable to find a compromise or a fair solution just because we didnt reject the sectional at the time of delivery even though 30 minutes after their truck left we called the company. I regret the day i went into the store and will never return and hopefully many more people would avoid them.

I bought dinette set to be delivered on 5/27 So got rid of old set to make room for new one. New one did not arrive on 5/27 without any one notifying me. When I called they said that it wouldn't come in for another month. Now I have nothing to eat on or sit on. Still don't know when it's supposed to arrive . They are very nice before you buy but after awards it is a different story. They put on an extended warranty without my knowing it. Had to call them to get money back. Some other things that they do: Give you 90 days to pay them off but they run the 90 days in a loan at your bank. That way they're not responsible if anything goes wrong as you have to take complaints to the bank not them. Also on their site on the internet in reviews they seem to only show the good ones. Can't figured out what they do with bad ones. Also They are not accredited by BBB. They don't seem to even come close to being a legitable business. Be aware. In my opinion they should not be in business!

I gave it a star but would actually take a star away . I boought over 9K worth of furniture and some of it hasnt lasted a year. My couch had issues on delivery day I felt like they blew me off and made me think it was me being over critical . I called back and they did minimum to correct issue . It was only a bandaid and when I called they said this should be covered by Guardian the extra warranty I purchased. They said store shoud cover . Store said that I missed the warranty by 30 days . Guardian was called back and said should be covered by Manufacture warranty. Store then said we missed warranty by 30 days . Took a Better Business Burea Complaint to get someone to call me as the district and regional managers never even bothered to call or email me back. So I received a call and said they would send someone out and they would call morinng of appointment to confirm. I received email and confirmed exactly per directions . I was told later after I called to see what time that I didnt confirm. Then it was I confirmed but too late. I wish I had went to Joe Furniture down the road and bought the less expensive furniture with better customer service. I will never buy anything from this company again .

Ordered a furniture package of living, dining & bedroom only to have it arrive in different shades of the color ordered. Store gave us run around about it & we had to go into the store, pick out another set & pay more money to fix their mistake. Not happy at all & they do not have good customer service. The correct thing would have been to make sure it all matches as advertised without charging us more for their mistake. Very unhappy & can not believe that they would not just make it right.

I ordered a bedroom set from Bel Furniture and it was delivered without the nightstand. I was told this by the driver I wouldn't recommend these people at all for any type of furniture purchase. I should have been notified ahead of time not during delivery. I would have canceled the order.

NEVER TRUST BEL OR THE GUARANTEE. They are thieves and liars as we even have a signed guarantee regarding any damage that was NOT done by us. Fading and NOT by the sun. Spots of all sorts on our upholstry. We even submitted pics.