Bel Furniture Reviews | Read Customer Reviews of belfurniture.com

Bel FurnitureReviews of belfurniture.com

3.0425 reviews
Furniture Stores
PO Box 5809, Katy, Texas

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Bel Furniture

About Bel Furniture

The story of Bel Furniture is one of hard work, determination, integrity and, most importantly, family. Run by two brothers, our company has always sought to deliver the highest quality furniture at the most reasonable price. And our dedication to this mission has paid off — Bel Furniture has become a household name, one that speaks for itself.How is Bel able to offer such great prices? We cut out the middleman. This enables us to pass benefits directly on to our customers, something Bel has strived for from the beginning. And with a customer base that grows by 5,000 each month, these benefits must make the difference.Though its beginnings were humble, Bel Furniture has evolved into one of the foremost furniture retailers in Texas. The company now boasts 20 locations with 3 distributions centers throughout Houston, Corpus Christi and San Antonio. We have a goal of reaching 25 showrooms in Texas over the next two years, and we’re poised to extend our business into adjacent states as well. Bel is also pleased to offer two exclusive lines, the Mollai Collection and the Sara Collection, designed by the owners themselves. But the company’s 400 employees are the real driving force behind Bel’s success. Each member of the Bel Furniture team is valued, respected and trained extensively. We take pride in investing in our staff and treating them like family.Regardless of how large Bel Furniture gets, we will always put the customer first. Our clients’ needs will continue to take top priority, and we will continue to offer quality at a reasonable price.

Bel Furniture (belfurniture.com) has 425 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: belfurniture.com
Website: belfurniture.com
Category: Furniture Stores
Location: Katy, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Bel Furniture reviews

Showing 186 reviews with 1 star · Clear filters

MARTHA C.
Aug 19, 2023
Horrible customer service
Horrible customer service, please do your homework before buying with them. They had no clue where my order was for over a week. I called at least 20 times and never spoke to a manager as I requested
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Maria G.
Aug 15, 2023
Online service is horrible
I made my order online in July. I never received a call to tell me my item was not available or to even ask if i wanted to wait or cancel it. I had to call to schedule my delivery date because i never got a call to schedule one. The email confirmation say someone will contact you withing 24 hrs and nothing. Here I am 3 days before my delivery date calling them again to make sure it is getting delivered on the day they told me when i called them. It is also very hard to speak to someone it is always sending to voicemail.
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Janie S.
Aug 14, 2023
Poot communication
I called and ordered a mattress and box springs. I specifically asked if this i voided box springs- I was assured the two Queen sets I ordered included box springs. When uñ they were delivered - bedroom set and two queen mattress sets- only mattresses were delivered. First and last time I will ever buy from BEL.
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Eudosio G.
Aug 14, 2023
The movers were great
The movers were great. But the furniture was damaged and when asked to replaced it, you all said ok. Then I got a phone call saying that it will be in two weeks and I asked to just refund my money. I was placed on hold and then phone call was dropped.
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Debra D.
Aug 8, 2023
I have not received my order
I have not received my order. I attempted to send an email & it was returned.
Response from Bel FurnitureAug 12, 2023
I'm sorry for your less than perfect experience. Please email [email protected] and we will be more than happy to help.
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Soner D.
Aug 7, 2023
I sent about missing part of table
I sent about missing part of table
Response from Bel FurnitureAug 12, 2023
Please email [email protected] so we can make sure you get your part.
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Bee
Aug 7, 2023
Horrible customer service
Horrible customer service. I made an online purchase I still have not received an estimate received date email or call a week later. I called the store they had no history of purchase and directed me to the Houston headquarters who stated they see the order but don’t have an exact ship date. No order or proper communication between headquarters and local store to the customer.
Response from Bel FurnitureAug 12, 2023
Please email [email protected] and we will get you fixed up.
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Claude M.
Aug 7, 2023
Don't have anything in stock
You buy something they don't even have it in stock they tell you when it's going to come in then it don't oh well we don't hasn't even been made yet it's not a good answer to give to the customer but not recommend bel furniture to anybody
Response from Bel FurnitureAug 12, 2023
90% of our merchandise is ready to go. Do you have a model number and I can check for you?
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